Are you a Staff member, Owner or Cleaning Team who has been granted account access to Smoobu? If so, this guide helps you (the team member, property owner, cleaning team member) set up and use your own Smoobu account. This guide covers:
Step-by-Step – Setting up your Account
1) Find your email invitation.
After your account admin creates your assistant, staff, or owner account, you will receive an email. Check your inbox (or junk mail) to locate it.
2) Click the link to accept permissions.
Important: You must click the link from a computer, not the mobile app or web app.
3) After clicking the link, you will be taken to a page to accept permissions. Click Send to accept.
4) You will then receive a second email with a link to set your new password. Click it to open.
5) Create your password and click Continue.
6) Log in and access your Smoobu account using your credentials.
What you see in your account
By default, all staff, owner, and assistant accounts contain three tabs: Home, Calendar, and Bookings.
Depending on your permissions, you may see additional tabs on the left.
Home tab
Your main landing page showing upcoming arrivals, departures, and an activity feed.
Calendar tab
The Calendar tab displays your calendar with all bookings, giving you a clear, real-time overview of bookings, availability, arrivals, and departures. From here, you can quickly identify occupied and free dates, click on bookings to view or edit details, and manage your calendar efficiently.
If you have the appropriate permissions enabled, you can create a new booking by clicking directly on the Calendar, followed by Add Booking. This will open the booking form, where you can enter all relevant details for the new entry.
To enter block dates, find the property you want to update, click on the specific date you'd like to block and then "Block dates".
Viewing / Editing booking details
To view full booking details, click directly on the booking in your calendar or Bookings list view View More. This will allow you to access the complete booking information, including guest details, stay dates, payment status, and any associated notes or instructions.
Pricing
Go to the Pricing tab to view and edit prices.
If your account has the necessary write permissions enabled, you will be able to directly update pricing from this section.
Making changes for longer date ranges:
To apply pricing updates over an extended period, click Change Range of Dates above the calendar. A side panel will open on the right-hand side where you can configure your adjustments:
- Select the start and end dates for the period you want to modify
- Choose the accommodation(s) you want the changes to apply to
- Enter a new price and/or minimum stay (leave any field blank to keep the existing values unchanged)
- Specify the days of the week the update should apply to (e.g., weekdays, weekends, or specific days)
- Click Synchronize now to confirm and push the changes
Editing individual dates:
To adjust specific dates one by one, simply click on the relevant date in the calendar and update the price or minimum nights directly. The modified dates will be highlighted.
A confirmation window will appear—click Synchronize now to apply your changes.
After a short moment, refresh the page to verify that the updates have been successfully applied.
Messages
Click the Messages tab to access your full messaging inbox, where you can view, manage, and send communications with guests.. From here, you can easily read incoming messages, respond to messages, and keep all guest conversations organized in one place.
Analytics
Click the Analytics tab to view reports. Learn more about Analytics
Contacts tab
Click the Experience > Contacts tab to view your CRM list. Learn more about contacts
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