This guide walks you through creating message templates in Smoobu to streamline guest communication across all your booking portals. You'll learn how to craft professional templates, customize them for different properties, portals, add multilingual templates, use dynamic placeholders, schedule automated messages and more.
2) Modify your Smoobu email address / alias and save
💡 Tip: Creating an alias will help unify your messaging. If you don't have an alias, the emails will be sent from your Smoobu account email address and may not be delivered.
💡 Did you know? Your Smoobu email address / alias is not used for Airbnb and Booking.com messages, as these messages are sent through the portals’ own messaging systems.
3) Click Create and select a template or create one from scratch
4) Customize your message template
We recommend the following:
Subject: message title
Text: body of the message
Placeholders: On the right-hand side, you will see placeholders. These will be automatically replaced later with the booking’s details. For example, [arrivalDate] will be replaced with each booking's arrival date.
Language(s): Write the message in your guests' primary language, then add translations as needed. Example templates are automatically translated, but custom messages must be translated manually or via a tool.
Accommodations: select the properties that this message applies to
Portals: choose which portals should receive this message
Recipient: Guest, Owner (yourself), or Third party. Add Cc or Bcc recipients as needed.
Add invoice: Tick to attach pre-created invoices. If none exist, the message will not be sent. Use the @host.smoobu.com address for invoices.
Payment Collection Reminder: Tick to send the message only if the booking is unpaid.
5) Configure when the message will be sent
Tick ‘Send automatically’ to have the message sent automatically; leave it unticked to save for manual sending. After ticking:
Hello... I already set automatic messaging system. I am unsure if it works or how it works. Guests who booked thru airbnb will see such messages on airbnb messaging system or elsewehere? How can I test to make sure it works fine?
Hi Ina Fumarola Website bookings refer to reservations booked by guests while navigating your website; while Direct bookings are the ones entered by yourself in your Smoobu account.
Comments
9 comments
Hello... I already set automatic messaging system. I am unsure if it works or how it works. Guests who booked thru airbnb will see such messages on airbnb messaging system or elsewehere? How can I test to make sure it works fine?
Hi Ahmet,
Yes, your Airbnb guests will receive your automated messages on their Airbnb apps. You will basically use it as a chat.
You could make a dummy direct booking in Smoobu and enter your own email address to check how your automated message looks like.
Drop us an email if you have any other questions! info@smoobu.com
When I reply to messages through Smoobu, it is not appearing the the guests Airbnb App.
Same happened to me previously and was because my message was too long. You think that may be the cause?
Sorry about the late reply.
Yes, that could be a possible cause. In these cases, please present the case to our Support Team so they can check it.
Hi, regarding the message for the Booking Confirmation - in "Portals" what is the difference between "Website" and "Direct Bookings"?
Hi Ina Fumarola
Website bookings refer to reservations booked by guests while navigating your website; while Direct bookings are the ones entered by yourself in your Smoobu account.
It would be good if website was treated as a proper channel, so that markup (price adjustment) can be applied to it.
Do the placeholders need to include the precise capitalised letters as written on Smuboo?
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