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  1. Smoobu Customer Support and Help Center
  2. Guest communication

Guest communication

Streamline your communication, create message templates & automations. Set up your Guest Guide

Guest Guide

  • **Master guide: All you need to know about the Guest Guide**
  • Reviews received on the Guest Guide
  • How to create my Guest Guide 🎥
  • How do I send the Guest Guide to my guests?
  • What Is the Guest Guide? Creating an Exceptional Guest Experience
  • Embed Instagram, Facebook, Instagram, Twitter, Whatsapp, Youtube, LinkedIn to your website or Guest Guide
See all 8 articles

Automated messaging

  • How do I setup an automated message to request the remaining balance?
  • How do I create automated message templates?
  • View queue, edit and cancel scheduled messages. Add one-off auto-messages
  • Create formatted emails on Smoobu
  • Last minute bookings: will guests receive my messages?
  • Messages / Mails in Different Languages
See all 10 articles

Booking portals messaging

  • How do I translate guest messages with AI?
  • How Do I Respond to Guest Reviews on Booking.com ?
  • How do I manage guest messages in the Messages tab?
  • Integration of Messaging API from Airbnb and Booking.com

Online Check-in

  • How Do I Set Up My Online Check-In Form?
  • Online Check-in form: what does my Guest see?

Reviews

  • Read, write and respond to Airbnb reviews
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