Your revenue, income, and payment figures live in Analytics (labelled Statistics in some languages). The most important thing to know before you read them: the revenue Smoobu shows is the gross value of your bookings, not the money that lands in your bank account. This article explains what the figures mean and why they often differ from your payouts.
Where your revenue figures live
Analytics shows your performance across all properties and channels for a date range you choose. At the top, KPI cards show Revenue, Nights, Bookings, Cancellations, and Occupancy. Below them, the Charts view breaks revenue down by channel and by month, the Tables view shows the same figures as sortable tables, and Issued Invoices lists the invoices you finalised. Set the Date range and Accommodations filters at the top, and every figure updates to match.
Your revenue is gross, not net
The Revenue figure is the total booking value, including any commission a channel keeps. Smoobu does not subtract that commission, so it cannot show your net payout. To see what you actually received, compare against each channel's own payout report. VAT is not broken out either: exported figures include VAT in the total, with no separate VAT column. This is the usual reason a host's Smoobu revenue is higher than the money that reached their bank.
What a price imported from Booking.com or Airbnb includes
For a booking that comes from a channel, the price Smoobu stores is the full amount the guest paid. It includes the channel's commission, any cleaning fee, and tourist tax (Kurtaxe). So a Booking.com booking's revenue in Analytics is the stay price plus commission plus cleaning fee plus tourist tax. That is why Smoobu's Revenue for a channel booking is higher than your payout from that channel: the channel withholds its commission before paying you, but Smoobu counts the gross amount.
Seeing which bookings are paid
Smoobu tracks payment at the booking level. On a single booking, the Paid setting in its payment details marks it as settled, and it switches to paid automatically once the payments you have recorded reach the booking price. To see paid status across many bookings at once, export your bookings list: the export includes a Paid column showing Yes or No. There is no paid or unpaid indicator on the calendar or the Bookings list itself yet, so the export is the way to get an overview.
For invoices specifically, the Issued Invoices view has a Payment Status column and an All / Paid / Unpaid filter, so you can see which invoices are settled. To create or send a guest invoice, see . To export the bookings list, see .
Common questions
Why doesn't Smoobu's revenue match my bank payout?
Because Analytics revenue is gross and your payout is net. The channel keeps its commission before paying you, and for imported bookings the stored price also includes the cleaning fee and tourist tax. The gap is mostly the commission.
Why doesn't the revenue number match my own bookings export?
Smoobu has not published the exact formula behind the Analytics revenue number (which booking statuses and which price fields it counts). So when it differs from a total you calculate yourself from a bookings export, there is no documented breakdown to reconcile the two. Use the Analytics figure as a summary, and the export for line-by-line detail.
Where do I export these numbers?
The Analytics tables themselves cannot be exported or copied, so note the figures you need manually. For a file with one row per booking, use the bookings export (see ). For year-end preparation, see Prepare your Smoobu data for year-end and taxes.
Related articles
Still stuck?
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Comments
3 comments
Hi Team,
Whilst I appreciate the constant evolution - I would say this feature does not help.
What I need to see here is the Total Price paid by the Guest - this would be the Rental Fee + Cleaning Fee or what I call the "Gross Price". This is because I base my calculations and payment to my investors based on this Gross Price.
In addition, tools like Wishbox will use this new price and when sending booking confirmations to the guest which means they see a lower price and they will question why the price is like this.
I think the new pricing may be helpful in certain circumstances - but needs to be its own section elsewhere and the main Price should show the "Gross Price" only.
Again I appreciate the constant evolution of the Smoobu tool - but this really needs to change else we will have to make manual changes to all bookings.
Many Thanks
Dear Smoobu Team,
We user the API to retrieve bookings.
We Appreciate your goodwill to try to satisfy all customers.
However, in this case, you broke a working functionality, you changed the specs of how things were already working consistently.
While we accept the right of other PM to make calculations based on the "gross-price", we take commisions based on the "Payout Price", how much did Airbnb/others deposited into the bank account.
So I see a few options:
1) Roll back the change and make the UI and the API to report correct payout price as the important price.
2) show (UI), and allow exporting "gross Price" so everyone is happy
3) Offer "Payout price" in UI and allow exporting and make available through API
4) Offer "Commission" in API, so I can make the math using the API.
Notewothy is: Smoobu as a PMS should make accounting and bank reconciliation possible. with your change you broke that functionality. Please allow exporting and API access to payout price.
Thanks.
Hi there
Thank you for your comments. Please note this Resource/Help centre cannot provide 1-to-1 support in the comments section.
In the future we recommend you to please open a ticket from your Smoobu session "Help" for quick assistance from the Smoobu team.
Kind regards
Caitriona from Smoobu
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