Choose which notifications Smoobu sends you

Smoobu can tell you about new bookings and other account events by email and by push notification on the mobile app, and you decide what you receive on the Notification Preferences page. One thing to know up front: Smoobu does not send you notifications for guest messages that arrive on Booking.com or Airbnb; those channels notify you through their own apps.

Before you start

You need these in place for notifications to reach you:

• For push notifications: the Smoobu mobile app, installed on your phone and logged in to the same Smoobu account: .
• For emails: notification emails go to the email address on your account: .

Steps

1. Click the profile icon at the top right of Smoobu.
2. Click Manage Account.
3. Open Notification Preferences.
4. For each event type on the page, turn the email and push toggles on or off.

Turning a toggle off silences that event type until you turn it back on.

What you can turn on and off

The page has two columns, Email and App (push to the Smoobu mobile app); there is no SMS channel, and the settings apply to your whole account, not per property. The toggles, by group:

• Booking: New Booking, Update Booking, and Cancel Booking. For these three, the Email column is locked on (greyed out, it can't be unchecked); only the App push is optional. Orders and New Review are separate entries and can be freely toggled on both Email and App.
• Message: Incoming Message (off by default; its note says app push fires for emails only).
• Account: Newsletter, Summary Imported, Smart Lock Low Battery.

Check it worked

Your toggles keep their state when you reopen the page. The next time a toggled event happens, for example a new booking arriving from an API-connected channel, you receive the email or push notification you chose.

Common problems

You get no notification when a guest writes on Booking.com or Airbnb

New guest messages from Booking.com and Airbnb appear in your Smoobu inbox, but Smoobu does not send an email or push notification for them. Both channels already notify you through their own apps and emails, and there is no Smoobu setting that changes this. If you want a phone alert for every guest message, keep the Booking.com and Airbnb apps installed with their notifications turned on.

Push notifications don't arrive on your phone

On an iPhone, a push notification only fires when two switches are both on: the event's push toggle in Notification Preferences, and your iPhone's notification permission for the Smoobu app (under Settings > Smoobu > Notifications). If either is off, nothing arrives, so check the phone permission first; it is the most common cause. On an Android phone, also check the phone's notification settings for the Smoobu app. Also confirm the app is logged in to the account you expect notifications for: when you link several Smoobu accounts, push goes to the account that is logged in on the device.

No email arrives for bookings from an iCal-connected channel

Smoobu's new-booking notification emails fire for channels connected by API. A booking imported through an iCal connection does not trigger one. If Smoobu offers an API connection for that channel, switch to it; otherwise install that channel's own app on your phone and turn on its push notifications, so the channel notifies you directly. How the two connection types differ: .

Notification emails land in spam

Smoobu's notification emails come from a system address. If they don't show up in your inbox, check the spam folder and mark the sender as safe so your email provider stops filtering them.

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Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.