Change your account email, password or details

Your personal details (name, phone number, email address) and your password all live in one place: click the profile icon at the top right, then Manage Account. This page is also where you delete your account when you have no paid subscription. The email address here matters most, because Smoobu sends your invoices, notifications and password-reset emails to it.

Before you start

One check before you edit anything:

• You are logged in to the right account. The profile-icon menu shows the name and email address of the account you are working in.

Change your name, phone number or email address

1. Click the profile icon at the top right of Smoobu.
2. Click Manage Account.
3. Under Account data, update your first name, last name or phone number.
4. To change your email address, click Change email and enter the new address.

Change your password

1. Click the profile icon, then Manage Account.
2. Under Settings, click Change password and set your new password.

Locked out because the password is lost? Use the password reset on the login page instead: . The same Settings section also holds the 2-factor authentication option, which adds a confirmation code to your login: .

Delete your Smoobu account

Whether you can delete the account yourself depends on your subscription:

• On the free trial, or with no paid subscription: the Delete account option sits in the same Settings section of the Manage Account page, and you delete the account yourself.
• On an active paid plan (Professional Pre-Paid, Professional Flex, or Teams Pro +): the page shows no Delete account option. Contact the Smoobu team to have the account deleted.

Deleting the account and cancelling a paid subscription are two different actions. If your goal is to stop being billed, cancel your subscription: .

Check it worked

Open the profile-icon menu again. It shows the name and email address on your account, so both now display the values you just entered.

Common problems

You no longer have access to the email address on your account

The address under Account data belongs to an inbox you can't open any more, for example an old domain or a former employee's address. Contact the Smoobu team and ask them to update the address for you.

Your Smoobu invoices should go to a different email address

Smoobu emails invoices to the one email address on your account; there is no separate billing-email field. You have two options: change the account email on this page (when the finance inbox should own the login as well), or set up a forwarding rule in your current inbox for Smoobu's invoice emails. Where your invoices live in the app: .

You want to switch between several Smoobu accounts

Linking multiple Smoobu accounts and jumping between them from the profile-icon menu without logging out is a separate feature, not part of the account details on this page. See Switch between your Smoobu accounts.

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Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.