How do I add a discount voucher or promo code?

You can create a discount code (also called a promo code or voucher) that a guest types in at checkout for money off a direct booking. This is different from a long-stay discount (), which comes off automatically for longer stays with no code. A typed code works on your own website and booking engine only; channels do not use guest-entered codes, but each has its own promotion tools you can use instead, shown below.

Before you start

You need these before you create a code:

• Your booking engine set up. See .
• A property to attach the code to.

Where discount codes apply

A typed code applies to bookings on your own website or booking engine, and you can also apply a property's code yourself when you create a direct booking for that property, from the calendar or with the Enter booking button. A Smoobu discount code never reaches Booking.com, Airbnb, or any other channel. To give a discount on a channel, use that channel's own promotion tools instead, as described in "Run a discount on your channels" below.

Create a discount code

1. Open Configuration > Booking Engine and pick the property.
2. Open Accommodation settings, then open the Discount code section.
3. Click the add (+) icon to open the Edit Discount code form.
4. Under Accommodations, choose which property or sub-property the code applies to.
5. Enter a Name, the Code guests will type, and a Value (a number). Use the € / % selector next to it to set whether the value is a fixed amount in your currency or a percentage.
6. Set Valid from and Valid until to control the dates the code works. If you enter no dates, the code is only valid on the day it was created.
7. Click Save.

You can add more codes, each aimed at a different audience, and delete a code to cancel it.

There is no single-use or usage-limit field. A code stays usable by any number of guests for as long as the booking date falls inside its Valid from and Valid until dates. To stop a code, delete it or move its date window into the past.

A code only discounts nights inside its validity dates. If a stay starts inside the window and runs past it, only the nights inside the window are discounted; the rest are charged at your normal price.

Give the code to guests

Guests enter the code at the bottom of the checkout page on your website or booking engine, and the discount applies to the price. To share a code, add it to a guest message; see .

Run a discount on your channels

Channels do not accept a typed code, but each has its own way to discount. Set it where that channel lives:

Airbnb

Airbnb's promotions, its weekly, monthly, early-bird, last-minute, and mobile-only discounts, are managed from Smoobu. Open Channels, open your Airbnb card's Additional Settings, and set them there. For the full how-to on Airbnb's discounts and promotions, see How do I manage my Airbnb listing with Smoobu - Settings, Discounts, Additional fees, Seasonal Rules, Lead time and more.

Booking.com

Booking.com discounts are promotions you set in the Booking.com Extranet on its Promotions tab (for example a deal for a date range, or the New Property Deal for a new listing). There is no Smoobu-side path for Booking.com promotions. See .

Other channels

Every other channel keeps its own promotion tools in its own interface. Set the discount there for each channel you use.

Check it worked

On your booking engine, start a booking inside the code's date range, enter the code at checkout, and confirm the price drops.

Common problems

A code with numbers in it won't apply

Some codes that contain digits are rejected at checkout while others work. Use a discount code made of letters only, with no numbers.

The discount comes out wrong

If the amount taken off looks wrong, the code may be calculating on the total after tax and fees rather than on the base price. Apply the discount manually on the booking instead of relying on the code, and the amount will be correct.

The code ignores a minimum-stay requirement

Discount codes don't have a minimum-stay condition. For a discount tied to how long a guest stays, use a long-stay discount (), which applies automatically once a stay reaches a night threshold.

I want to upload many one-time codes

There's no bulk import of unique voucher codes; create each code individually. Codes are set per property.

Related articles

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.