Contact Customer Service

Support Availability:

• Chat: Monday–Friday, 09:00–13:00 and 14:00–18:00 (CET).
• Tickets: Responses typically within 8 business hours after submission.

• Limited Service: On Saturdays and Berlin public holidays, we provide emergency support via tickets only.

English Support

• Visit our HelpDesk »
• Open a support ticket »
• Schedule a phone call »

German Support

• HelpDesk besuchen »
• Supportanfrage schreiben »
• Telefontermin vereinbaren »

French Support

• Visitez notre HelpDesk »
• Ouvrez un ticket »
• Planifier un appel téléphonique »

Spanish Support

• Visita nuestro Centro de Ayuda »
• Abre un tícket para Soporte »
• Agenda una cita telefónica »

Italian Support

• Visita la nostra sezione guide »
• Apri un ticket di supporto »
• Programma una telefonata di assistenza »

Portuguese Support

• Visita o nosso HelpDesk »
• Abrir um ticket para o Suporte »
• Agendar uma chamada de serviço »