This guide explains how to collect the remaining balance of a booking using Stripe in Smoobu. It covers when and where to trigger the payment and how to ensure the outstanding amount is correctly charged to the guest.
Step-by-Step
1) Open the Booking Details
2) Scroll down to Payment Methods and click Charge Card.
3) Enter the amount you wish to charge (format: 00.00) and add an optional description.
4) Click Save to process the payment.
Payment records
Smoobu shows hosts how much a guest has paid so far.
You can find this information in the Booking Details section:
Send Stripe Payment Link
You can now send a Stripe Payment Link to guests for all unpaid items!
Want to learn more? See our guide here: How do I send a Stripe payment link to my guests?
Automated message to request a remaining balance
This messaging feature involves conditional messaging. Smoobu will verify whether a specific booking's payment has been completed, and only if it hasn't, it will send the guest a message.
Want to learn more? See our guide here: How do I setup an automated message to request the remaining balance?
Automated balance collections
We have external integrations with x2 integrated companies who work with security deposits and automated balance collections:
ChargeAutomation is a globally-recognized leader in facilitating smooth reservation payment & security deposit collection from guests. Automatically take full or partial split payments according to a due date.
Find out how to connect it with your Smoobu account here: Connect your ChargeAutomation account
Swikly is a third party online payment system that allows users to secure reservations, pay balance payments or security deposits via a credit/debit card imprint.
Find out how to integrate it with your Smoobu account in our guide here: Connect your Swikly account
Comments
8 comments
This is a great feature!
Is it possible to set a date to collect the second payment (or automatically for example 60 days before the reservation date)? That would make it even more convenient!
This is what I require as well.
Thank you Pieter van Kampen and Sandy Best. I am sure we will get there are some point :)
I am just trialling Smoobu and would say this is a really important function. I was not aware that collecting the balance payment is a manually triggered process.
Should be great to have this feature. Otherwise guest wait with the last payment just before arrival, and you don't have the power to keep the money in case of cancelling by the guest.
Hi there,
In the meantime we have external integrations with x2 companies who work with security deposits and automated balance collections:
ChargeAutomation is a globally-recognized leader in facilitating smooth reservation payment & security deposit collection from guests.
You can find out how to integrate it with your Smoobu account here: Connect your ChargeAutomation account
Swikly is a third party online payment system that allows users to secure reservations, pay balance payments or security deposits via a credit/debit card imprint.
You can find out how to integrate it with your Smoobu account in our guide here: Connect your Swikly account
Hope this information helps!
Thank-you,
Erika from Smoobu
is there any progress on this feature? just to collect booking deposit and then the balance? is there somewhere i can show manual refund of breakage deposit?
we are a single holiday let owner - the charge automation 0.5% charge on every payment is just uneconomic for such a simple feature
Hi Martin
Thanks for reaching out to the team.
Please note this Resource/Help centre cannot provide 1-to-1 support in the comments section. In the future we recommend you to please open a ticket from your Smoobu session "Help" for quick assistance from the Smoobu team.
We do not currently have an update on this feature. You will advised if there are any further developments.
Kind regards
Caitriona from Smoobu
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