Nothing broke. When you first connect a channel such as Booking.com or Airbnb, Smoobu imports the bookings that already exist on that channel for the present and future, and those first imports can look odd: a booking may arrive with the status Overbooking, or not appear on the Calendar. On Booking.com the guest count also shows 1 guest on every imported booking. These are leftovers of the first import, not sync failures. Bookings made after the connection is live look normal.
Why an imported booking can show the status Overbooking
When you connect a channel, Smoobu imports that channel's real bookings for current or future stays. Most of them arrive as regular bookings. A booking shows the status Overbooking only when there is an actual clash on the Smoobu calendar: most commonly, several imported bookings land on the same Smoobu property (a Booking.com listing that stands for several identical rooms; see the last section), or the imported dates collide with dates already taken in Smoobu. If an imported booking shows Overbooking, check whether two bookings really share the same property and dates; if they don't, there is nothing to resolve.
These imported bookings can also be missing from the Calendar view. To confirm one imported correctly, search the guest's name in the search bar at the top of Smoobu. If the booking comes up, the import worked; it may still be flagged as Overbooking if its dates clash, as described above.
Booking.com's first import shows 1 guest on every booking
Booking.com's initial import doesn't include the number of guests, so Smoobu shows 1 guest by default on every booking it brings in at connect time. This is specific to Booking.com: Airbnb imports the full guest details, so its imported bookings already show the right count. Bookings made after the connection is live carry the correct guest count. If you need the real number on an imported Booking.com booking, open the booking, click Edit, and set it yourself.
Changing an imported booking's property needs Book Again
There is one situation where editing an imported booking matters for sync: reassigning it to a different property while you split a Booking.com listing that stands for several identical rooms. In that migration, the imported bookings arrive with the status Overbooking and you move each one to its correct room. After you change the property in the booking's Edit form, click the circular Book Again button (the circular-arrows icon). Saving alone records the change in Smoobu, but the channel's availability isn't corrected, so the wrong dates stay blocked or open on Booking.com. The full migration, step by step, is in split-booking-com-listing.
Common questions
How do I tell an import leftover from a real overbooking?
An import leftover appears the moment you connect, on a booking that already existed on the channel, and there is only one booking for those dates. A real overbooking is two different bookings for the same property with overlapping dates. That can happen, rarely, when two channels confirm a booking within the same minute, before Smoobu can block the dates on the second channel. In that case you decide which booking to keep, then resolve the other one: cancel it on the channel's own site, or move it to another free property in Smoobu.
Do my direct bookings and blocked periods import when I connect?
No. A channel connection imports only bookings made on that channel. Bookings you took elsewhere (direct bookings, phone bookings, owner stays) and blocked periods you placed on the channel's calendar never import on their own. Enter them in Smoobu yourself, before you connect or right after, or those dates stay open for sale on your channels. how-sync-works explains what flows automatically and what doesn't.
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Still stuck?
If this didn't answer your question, the Smoobu team is happy to help. In Smoobu, open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner for a quick question during business hours.
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