There is no button in your editor that saves a copy of your website, so you cannot take a backup yourself. You do not usually need one: changes can be undone, and if something goes badly wrong, Smoobu support can put an earlier version of a page back for you.
Undoing a change yourself
If you have just made a change you do not want, undo it in the editor. This is the fastest route and it covers the great majority of cases: a section deleted by accident, a colour you regret, a block dragged to the wrong place.
Your site visitors only ever see the published version. If you have made a mess but have not published since, publishing is what would push it live, so you can take your time putting it right first.
Getting an earlier version back
If the change is older than your undo history, or the editor will not open at all, contact Smoobu support. The team can reset a page to an earlier version for you. Tell them which page it is and roughly when it was last correct, as that is what they need to find the right version.
This is the reason there is no self-service backup tool: recovery runs through support rather than through a button in your editor.
The one thing that cannot be undone
Deleting your site is permanent. Support cannot bring a deleted site back, and neither can anyone else. Everything else in the editor is recoverable one way or the other, so this is the single action worth pausing over before you confirm it.
If you are tidying up rather than leaving, unpublishing takes your site off the internet without destroying it, and you can publish it again later.
What you can keep a copy of
Some things are worth having outside the website builder anyway:
- Your text. Paste the wording of important pages into a document. Rewriting a long page from memory is the slowest part of any recovery.
- Your images. Keep the originals somewhere of your own. Images in the editor have already been resized and compressed.
- Your bookings and guest data. These do not live in the website builder at all, they live in Smoobu, and they are exported separately. Your website is only the shop window.
Common questions
Does Smoobu keep automatic copies of my site? Recovery is handled by support rather than by anything you manage yourself. If you need an earlier version, ask them rather than relying on finding it in your editor.
I read about a Site Backup tab in the settings. Where is it? It is not part of the website builder included with Smoobu. That article described a version of the platform that Smoobu does not include, and it has been withdrawn.
Will I lose my site if I cancel my Smoobu plan? Your website is part of your Smoobu subscription. Keep your own copies of the text and images as described above if you are considering leaving.
Still stuck?
If this didn't answer your question, the Smoobu team is happy to help. In Smoobu, open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner for a quick question during business hours.
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