How do I manage my billing and account? (Costs, invoices, VAT numbers, plan changes, cancellations, and more)

• What does Smoobu cost
• When Smoobu bills/invoices you?
• Trial extensions
• How to change subscription type
• Billing for additional accommodations/units
• Billing after deleting an accommodation
• How to change payment methods
• How to view past invoices
• How to pay unpaid invoices
• How to add a VAT number
• How to view your plan
• Terms and Conditions / Contract with Smoobu
• How to cancel your subscription
• How to contact the Accounting Department

What does Smoobu cost

Pricing for Smoobu's subscription is either on a monthly, yearly or Two Year basis and is calculated based on the plan you chose (Pro Flex, Pro Pre-paid, Teams Pro+). The price is different for each plan and in general it is based on how many properties you have.

Detailed pricing info can be found here. 

When Smoobu bills/invoices you

After purchasing a subscription, an invoice will be issued, and your changes will take effect immediately.

Your invoices will be sent by email and will be made available directly in your Smoobu profile, here.

If you have chosen to pay via bank transfer, you will find Smoobu's bank details at the bottom of your invoice. Invoices must be paid within 10 days of invoice receipt. Bank transfers should include invoice reference number.

If you choose to pay by credit card or direct debit when subscribing to Smoobu, you’ll be charged immediately.

Trial extensions

Smoobu provides a 14-day free trial period with all features included. Features on the trial version are the same as those on the paid plan. To sign up for a trial there is no credit card required and no obligation to purchase after the trial runs out. 

It is not possible to extend or postpone the trial, but we recommend subscribing to a monthly plan until you feel confident enough to change to the yearly one. You can cancel it any time - hopefully you'll stay with us! :)

How to change subscription type

In your Smoobu session, click on your name in top right followed by Manage Account / Billing information.

Re-enter all your billing info and choose the desired plan and the desired length. Click on Save.

When you change your plan, Smoobu will update and save your new plan choice.

At the next renewal date, i.e. as soon as your current cycle ends, Smoobu will issue an invoice for the new plan you have subscribed to.

Please note that your current cycle cannot be altered, so every change you make will be valid for your next billing cycle. Invoices already issued cannot be changed and must be paid.

Billing for additional properties/units

After adding accommodations to your Smoobu account, you will be billed like so:

-Monthly plan: Billing for added properties will be on the next month's invoice

-Yearly and Two-year plans: When you add properties, you’re charged immediately. The cost is prorated for the remaining time until your next renewal, and your plan discount is applied (10% for yearly plans, 20% for two-year plans).

Billing after deleting a property

After deleting a property from your Smoobu account, you will be billed like so:

• Monthly plan: Billing will be adjusted at your monthly renewal. 
• Yearly plan: Billing will be adjusted at your yearly renewal.
• Two Years: Billing will be adjusted at your renewal date.

As you have already paid for a set amount of properties, you are free to add one in its place and not be billed any extra.

How to change payment methods or billing details

In your Smoobu session, click on your name in top right followed by Manage Account / Billing information.

Re-enter all your billing info and select your desired plan. Click on Save.

When you change your billing info, Smoobu will issue all subsequent invoices with this new info. 

How to view past invoices

In your Smoobu session, click on your name in top right followed by Manage Account / Click here to access Smoobu invoices.

How to pay unpaid invoices

In your Smoobu session, click on your name in top right followed by Manage Account - Click here to access Smoobu invoices.

How to add a VAT number

Please make sure it is formatted correctly. An example looks like so: ES12345678978

The VAT must be valid for cross-border transactions. If you don't know if it is valid you can check it here: https://ec.europa.eu/taxation_customs/vies/

Then, re-enter all your billing info on this page. Click on Save.

Without a valid VAT number provided, Smoobu will charge according to your countries local VAT %

How to view your current plan

In your Smoobu session, click on your name in top right followed by Manage Account / Subscription management

Your Current Plan will be highlighted.

How to switch your plan details are above, linked here

Terms and Conditions / Contract with Smoobu

A classic contract is not necessary when subscribing to Smoobu. When signing up to a Smoobu account, the Terms and Conditions agreed to are: https://www.smoobu.com/en/terms-and-conditions/

With Smoobu there is no commitment to permanency.

You can purchase a Smoobu subscription at any time by clicking order now from your trial account.

How to cancel your subscription

If you would like to cancel your Smoobu subscription, please kindly cancel from here in your Smoobu account.

Should you have trouble cancelling from within your account, please open a ticket from your Smoobu session - Help and we would be happy to help.

Cancellations are not taken over the phone. Disconnecting portals, deleting your property, or removing your payment method does not automatically cancel the subscription. Additionally, please note, cancellations are not retroactive and will affect your subsequent renewal.

How to contact the Accounting Department

Please send an email directly to the Accounting Department. Their email is accounting@smoobu.com.

Please allow the Accounting team 5 working days to investigate and reply.

When to contact Smoobu’s Accounting team

The Accounting team handles all queries related to your subscription’s billing, invoices, payments, VAT numbers and plan changes. You should contact them when:

• You have questions about your subscription cost or billing cycle.

• You need help with unpaid invoices or payment issues.

• You want to change your billing details, VAT number or payment method.

• You have questions about changing your plan type or adding/removing accommodations from your plan.

• You need copies of past invoices.

• You want to cancel your subscription and need assistance.

The Accounting team does not handle technical issues, portal connections, property settings, reservation syncing, or guest communication. For those topics, please contact the Support team via ticket.

If you contact Accounting, please provide:

• Your Smoobu ID.

• Your request details

• Any supporting documentation or screenshots.