How does Smoobu's referral program work?

Recommend Smoobu to another host and you both benefit: when someone signs up for the free trial through your personal referral link and then subscribes, you receive 10% of their subscription's value, up to €1,000, and they get 10% off their first subscription, whichever paid plan they choose.

Before you start

You need both of these before you can share a referral link:

• An active paid subscription. The referral widget is only available to hosts with an active paid Professional or Teams subscription; it does not appear during the free trial. See .
• A PayPal account that can receive payments. Referral payouts are made through PayPal only.

How the reward works

You earn 10% of the value of the subscription your referred host buys, up to €1,000 per referred account. This applies to monthly, yearly, and 2-year subscriptions, and you earn it whichever paid plan your referred host chooses. The host you refer gets a 10% discount on their first subscription, on any paid plan (monthly, yearly, or two-year, Professional Pre-Paid, Professional Flex, or Teams Pro +).

Payouts run monthly through PayPal. A payout is made after the referred host's payment has been processed, and only while your own subscription stays active. PayPal payouts are available in a set of supported countries; if PayPal can't pay out in your country, Smoobu can't send the reward there.

Steps

1. Log in to Smoobu.
2. Open Referrals from the profile menu at the top right, or click the floating Earn 1.000 € button on your Home page.
3. Copy your personal referral link. The widget also offers social media sharing icons, and in the mobile app a QR code.
4. Send the link to the host you want to refer, and ask them to sign up for the free trial directly through it.

Check it worked

Smoobu notifies you when someone opens your referral link, and again when that person becomes a paying subscriber.

Common problems

I can't find the referral widget

The widget only appears on accounts with an active paid Professional or Teams subscription, so it is not visible during the free trial. If you are on an eligible plan and still can't find it, open Referrals from the profile menu at the top right; the floating button on your Home page can also sit behind open banners and side panels.

My friend signed up without using my link

The referral is tracked through the link itself. If the person signs up in another way (for example by going to smoobu.com directly, or after clearing the browser cache during sign-up), the sign-up can't be connected to you afterwards, and no payout is possible for that referral. Make sure the person opens your link and completes the trial sign-up in that same browser session.

My payout hasn't arrived

Payouts are processed monthly, and only after the referred host's own payment has gone through. Your own subscription also needs to be active at that point. Check that your PayPal account is verified and can receive payments in your currency. Referral and payout questions are handled by the general Smoobu Support team, not by the Accounting team that handles Smoobu's subscription invoices.

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Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.