You can cancel your Smoobu subscription yourself in the app, on any plan, anytime prior to your next renewal date. Cancelling stops the next renewal: your plan stays active until the end of the period you already paid for, then ends. It is not retroactive, and open invoices remain payable. You find your invoices under the profile icon > Manage Account > Smoobu invoices; see .
Cancel your subscription in the app
- Click the profile icon at the top right of Smoobu.
- Click Manage Account.
- Click Subscription management. The plan page opens.
- On your current plan's card, click Review or cancel, then Cancel subscription in the Subscription summary window, and confirm.
Check it worked
Smoobu sends you an email confirming the cancellation. Your plan keeps working as normal until the end of the period you paid for.
Is there a contract or notice period?
Your subscription runs under the Terms and Conditions you accept at sign-up; there is no separate fixed-term contract on top, and it renews automatically for the same term unless you cancel. You can cancel anytime prior to your next renewal date, using the in-app flow above. The cancellation takes effect at the end of the period you already paid for, whatever your billing cycle: that period runs to its end, and no new period starts.
What happens to your account after you cancel
When the paid period ends, your account is deactivated: core features are switched off and Smoobu stops billing you. The account is not deleted right away. Smoobu keeps your invoices for up to 10 years, as legally required, and an account that stays inactive for five years or more receives a deletion notice and is permanently deleted 14 days later, unless a paid plan is activated in that time.
Subscribing again later? Re-check your channels
If you reactivate a subscription on the account later, do not assume your channel connections are restored automatically: Airbnb in particular is not reconnected on its own. Before you rely on your calendars syncing again, check every channel connection and reconnect where needed. See and How do I connect Airbnb to Smoobu?.
Common problems
I disconnected my channels, but Smoobu keeps billing me
Only the cancellation flow ends your subscription. Disconnecting your channels, deleting all your properties, removing your payment method, or not logging in anymore does not cancel your plan. Run the steps above to stop the billing.
I cancelled but still received an invoice
Cancellation is not retroactive. Your current billing period runs to its end, and invoices issued before the cancellation stay payable.
I want to cancel by phone
Cancellations are never taken over the phone. Use the in-app flow above, or contact the Smoobu team; see Still stuck below.
I'm leaving and want to disconnect Airbnb too
Cancelling your subscription and disconnecting a channel are two separate steps. To take a channel out of Smoobu's management, disconnect it on its own; see .
Related articles
Still stuck?
Billing, subscription, invoice, VAT, and cancellation questions go to Smoobu's Accounting team, which is separate from general Support. Email them at accounting@smoobu.com. To get the fastest answer, please include:
- Your Smoobu User ID (in the profile-icon menu, top right).
- The invoice number, if it's about a specific invoice.
- A short description of what you expected and what actually happened.
The reply target is 5 working days.
Comments
6 comments
Hello, im shutting the business for a while as im going aboard will be using your services when i reopen thanks
Joe carroll
Hi Joseph,
Thank-you for your message.
Please note this is a help centre for guides, as written above we need "If you would like to cancel your Smoobu subscription, please kindly contact us in writing by opening a ticket"
It is only by chance I happened upon this comment. As stated on this guide, cancellations need to directed to our ticketing system only. We will await your ticket.
Thank-you
Erika from the Smoobu Team
I have sold a property and no longer need the syncing platform. Please cancel my subscription
Teresa Rollins
Hi Teresa,
Thank-you for your message, please note the clear instructions are to please open a ticket from your Smoobu session "Help"
Please note, the team awaits your ticket and until it is received, you remain on a Professional paid account.
Kind regards,
Erika from Smoobu
Hi I want to cancel my subscription please
Hi Janette
Thank you for your message.
To help you with your subscription, could you please open a support ticket so our team can assist you directly? We’re happy to help there.
Kind regards
Caitriona
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