How does the 14-day free trial work?

Every new Smoobu account starts with a free 14-day trial of the full Professional Pre-Paid plan. You don't enter any card or payment details to start, so nothing can be billed: at the end of the trial you either subscribe, or your account is deactivated.

Try the full Professional Pre-Paid plan for free

During the trial you use the full Professional Pre-Paid plan for free. Every feature is included, with no obligations: you can connect your channels, set up your properties, build your website, and message guests. The one exception: a website you build with the Website Builder can only be published once you are on a paid plan. For what the Professional Pre-Paid plan includes and costs after the trial, see .

You can start your subscription anytime during the trial

You don't have to wait for day 14. When you subscribe during the trial, the subscription activates immediately and the first payment is charged right away. Your account continues without interruption. Pick your plan under the profile icon (top right) > Manage Account > Subscription management.

If you don't subscribe, the account is shut down

There is no charge at the end of the trial. If you don't subscribe, your account is deactivated automatically: core features are switched off and you lose access.

Deactivated accounts are not kept forever. An account that stays inactive for five years or more receives a deletion notice and is permanently deleted 14 days later, unless a paid plan is activated in that time.

Trial extensions are decided case by case

You can't extend the trial yourself in the app, but Smoobu does grant extensions in individual cases, for example when you couldn't really test because a channel connection was still pending. Contact the Smoobu team and describe your situation.

If you'd rather not wait on a decision, you can also subscribe to the monthly plan and evaluate from there; you can cancel it at any time, effective at the end of the period you paid for. See .

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Still stuck?

If this didn't answer your question, the Smoobu team is happy to help. In Smoobu, open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner for a quick question during business hours.