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How do I change the payment method for my subscription?

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To change the card or bank details Smoobu charges for your subscription, open Billing Information in your account. Since 31 July 2026 these details live with Smoobu's billing provider rather than on the Smoobu profile page, but you never leave Smoobu to change them: a Smoobu-branded billing window opens on top of the page and you update your details there. This article is about how you pay Smoobu. If you want to change how guests pay you when they book, that is a different setting: see What payment methods can I offer?.

Before you start

You need this before there is anything to change:

  • An active subscription. There are no payment details to change until you have subscribed. During the free trial none are on file; you enter them when you pick a plan. See How does the 14-day free trial work?.

When Smoobu emails you an action link about your subscription (Pay now for an unpaid invoice, or Update payment method), the link stays valid for 30 days from the moment it is emailed. You never have to wait for such a link, though: you can change your payment method in Billing Information at any time, and pay open invoices under Manage Account > Smoobu invoices.

Steps

  1. Click your profile icon at the top right of any Smoobu page.
  2. Click Manage Account.
  3. Open Billing Information. A Smoobu-branded billing window opens on top of the page, listing your plan and three links: billing information, payment methods, and billing history.
  4. Click the payment methods link in that window, then update your card or bank details and save.

Your subscription and invoices stay in Smoobu; only the payment and billing details are handled by the provider.

Check it worked

The billing window shows the details you just saved, and your next subscription payment uses the new details.

Common problems

You can't change the card on the Smoobu page itself

That is expected since 31 July 2026: card and billing details are no longer edited on the Smoobu profile page itself. Billing Information opens Smoobu's billing window, and the change happens there. This applies to every account, however and whenever you signed up, so there is no older in-app screen to look for.

The billing window doesn't open, or your details won't save

That is not how it should behave. Contact Smoobu support and describe what happened: it is a fault worth reporting rather than something to work around.

Pay-now and update-payment-method links expire 30 days after they were emailed. You don't need the link: pay any open invoice directly under Profile icon > Manage Account > Smoobu invoices, or update your details in Billing Information as described above. If you specifically need a fresh link, request one from Smoobu's Accounting team, which handles billing and is separate from general Support (contact details below).

A payment failed

Smoobu retries failed payments automatically, and you keep full access to your account while it does; you may also see a banner on the Billing page telling you a payment was unsuccessful and that Smoobu will try again. Update your payment method with the steps above so the retry can succeed, and settle any open invoice under Smoobu invoices. An invoice that stays unpaid for long enough leads to a blocked account: see Why is my account blocked (and how do I unblock it)?.

Still stuck?

Billing, subscription, invoice, VAT, and cancellation questions go to Smoobu's Accounting team, which is separate from general Support. Email them at accounting@smoobu.com. To get the fastest answer, please include:

  • Your Smoobu User ID (in the profile-icon menu, top right).
  • The invoice number, if it's about a specific invoice.
  • A short description of what you expected and what actually happened.

The reply target is 5 working days.

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