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How do I change the billing address or VAT number on my Smoobu invoices?

  • Updated

To change the name, company name, billing address or VAT number that appears on the invoices Smoobu sends you, open Billing information in your account. Since 31 July 2026 these details live with Smoobu's billing provider rather than on the Smoobu profile page, but you never leave Smoobu to edit them: a Smoobu-branded billing window opens on top of the page and you make the change there. This article is about the invoices Smoobu issues to you. The address on invoices you create for your guests is set under your invoice settings, which is a different feature.

Before you start

You need this before there is anything to change:

Steps

  1. Click your profile icon at the top right of any Smoobu page.
  2. Click Manage Account.
  3. Under Settings, click Billing information. A Smoobu-branded billing window opens on top of the page, showing your plan above three links: billing information, payment methods, and billing history.
  4. In that window, click the billing information link. It repeats the wording you clicked in step 3, which is easy to miss. Your current billing details appear as a single card under a billing heading.
  5. Click that card. The billing-details form opens, with first name, last name, company name (optional), address, apartment number (optional), city, postcode, state (optional), country, and your VAT number.
  6. Change what you need and confirm with the update button at the bottom of the form.

When you type the address, you can either pick one of the suggestions the field offers or type it in full yourself. Both work, so ignore the suggestions if none of them matches.

Your subscription and invoices stay in Smoobu; only the billing and payment details are held by the provider, and the window that edits them is reached from inside Smoobu.

Check it worked

The billing window shows the details you just saved. Your next invoice carries the new details. Invoices that were already issued keep the details that were on file at the time: changing your billing details never changes an invoice Smoobu has already issued.

Common problems

You need an invoice that was already issued to show the new details

A change to your billing details only applies to invoices issued after the change: an invoice that has already been issued keeps the name, address and VAT number that were on file when it was created. If you need an earlier invoice to show your updated company or tax details, Smoobu's Accounting team can reissue it on request. Accounting handles billing and is separate from general Support (contact details below). Include the invoice number.

Your VAT number won't save, or the VAT on your invoice looks wrong

Smoobu checks every VAT number against the EU's VIES registry, and the number must belong to the same country as your billing address. Both problems, and what to do about them, are explained in Where do I find my Smoobu invoices (and when do I pay)?.

You changed the country of your billing address and your VAT number is no longer accepted

When the billing-address country changes, Smoobu checks your VAT number again against the new country. A VAT number from a different EU country than your billing address is not accepted, so enter the VAT number that matches the new country.

The billing window doesn't open, or your details won't save

That is not how it should behave. Contact Smoobu support and describe what happened: it is a fault worth reporting rather than something to work around.

Still stuck?

Billing, subscription, invoice, VAT, and cancellation questions go to Smoobu's Accounting team, which is separate from general Support. Email them at accounting@smoobu.com. To get the fastest answer, please include:

  • Your Smoobu User ID (in the profile-icon menu, top right).
  • The invoice number, if it's about a specific invoice.
  • A short description of what you expected and what actually happened.

The reply target is 5 working days.

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