Manage your billing and account: where everything lives

Your Smoobu subscription, invoices, payment method, and personal account settings are all reached from one place: the profile icon at the top right. This page is a map. Find the job you came for below, and follow the link to the guide that walks you through it.

Everything starts at the profile icon

Click your profile icon at the top right of any Smoobu page. The menu that opens shows:

• Manage Account: opens your profile page. Account data shows your name, last name, phone, and email, with a Change email link next to it. Settings lists Change password, Subscription management, Billing information, a link to access your Smoobu invoices, and Notification preferences. Below that, a separate 2 Factor toggle turns 2-factor authentication on or off.
• Language: switches the language of the Smoobu interface.
• User ID: Smoobu's number for your account. Quote it whenever you contact the Smoobu team; it speeds everything up.
• Permissions: manages who else has access to your account.
• Logout.

When do you pay for Smoobu?

You pay when you subscribe, and then at each renewal of your billing cycle. Subscribing charges your payment method right away. For when each invoice arrives and how to download past ones, see .

Your subscription and billing

• Understand what Smoobu costs. Plans, prices, and billing cycles are explained in .
• See how the free trial works. What is included, how long it runs, and what happens at the end: .
• Change your plan. How plan changes work and where you make them: .
• Cancel your subscription. Cancellation runs through a flow inside Smoobu: .
• Find your Smoobu invoices. Every invoice Smoobu has issued to you is stored under Smoobu invoices in Manage Account: . These are the invoices Smoobu sends to you. Invoices you create for your guests are a separate feature with its own articles.
• Change your payment method. The card or bank details Smoobu charges are updated under Billing Information: .
• Unblock your account. A blocked account usually traces back to an unpaid invoice: Why is my account blocked (and how do I unblock it)?.

Your account settings

• Change your email address, password, or personal details. All of it lives in Manage Account: .
• Use Smoobu in your language. Switch the interface language and set regional formats: .
• Choose which notifications you get. Pick what Smoobu sends you under Notification Preferences: .
• Protect your account with 2-factor authentication. Turn it on under Manage Account: .

Related articles

Still stuck?

Billing, subscription, invoice, VAT, and cancellation questions go to Smoobu's Accounting team, which is separate from general Support. Email them at accounting@smoobu.com. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The invoice number, if it's about a specific invoice.
• A short description of what you expected and what actually happened.

The reply target is 5 working days.