Where do I find my Smoobu invoices (and when do I pay)?

Every invoice for your Smoobu subscription is stored in your account under Smoobu invoices, and each new one is emailed to your account email address. This article covers the invoices Smoobu sends to you as its customer. Invoices you create for your guests are a different feature with its own articles.

Before you start

You need this before there is anything to find:

• A Smoobu subscription, current or past. During the free trial nothing is charged and no payment details are on file, so there are no invoices yet. See .

When you pay, and how the invoice reaches you

Smoobu issues an invoice immediately after a purchase, for example when you subscribe or add a property to a yearly plan. After that, your next invoice comes at your next renewal: one per billing cycle, so a monthly plan gets one invoice a month, a yearly plan one a year, and a two-year plan one every two years.

Each invoice is emailed to the account email address set under Manage Account in your account data. There is no separate billing-email field: the address tied to your login is the one that receives invoices. To have invoices land in a bookkeeping inbox, either change your account email () or set up a forwarding rule in your own mailbox.

Payment works like this: with a card or direct debit on file, Smoobu charges the invoice amount automatically. Hosts in Germany can pay new subscriptions by bank transfer instead; a bank-transfer invoice is due within 10 days, and the transfer needs the invoice reference number so the payment can be matched. In other countries, new subscriptions are paid by card or direct debit.

Steps

1. Click your profile icon at the top right of any Smoobu page.
2. Click Manage Account.
3. Open Smoobu invoices. This opens your invoice list with every invoice Smoobu has issued to your account.
4. Download the invoice you need. The list keeps all past invoices, so you can re-download one at any time, for example when the email got lost or your accountant needs a PDF.

Check it worked

The invoice list shows your past invoices, ready to download. New invoices continue to arrive by email at your account email address at each renewal.

Common problems

An invoice didn't arrive by email

Invoices only go to the account email address under Manage Account, so first check that this address is the one you were expecting mail on, then check the spam folder there. Either way, you don't need the email: download the invoice directly from Smoobu invoices.

Your VAT number won't save

Smoobu validates VAT numbers in two steps: the format (country code, length, structure, for example DE123456789) and a live check against VIES, the EU's official VAT registry. A number that fails validation can't be saved. The number must also belong to the same country as your billing address; a VAT number from a different EU country is not accepted. Check for typos, confirm the number is registered in VIES, and make sure your billing address country matches. You enter the number under Manage Account > Billing Information.

The VAT on your invoice looks wrong

EU business customers based outside Germany, with a valid VAT number that matches their billing-address country, are exempted from VAT automatically under the EU reverse-charge mechanism. This applies to cross-border transactions only: a German business customer's invoice still carries German VAT, even with a valid, matching VAT number, because the transaction is domestic rather than cross-border. Add or update your VAT number under Manage Account > Billing Information; future invoices then apply the exemption when your transaction qualifies. A correction to an invoice that was already issued is handled by Smoobu's Accounting team, a separate team from general Support (contact details below).

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Still stuck?

Billing, subscription, invoice, VAT, and cancellation questions go to Smoobu's Accounting team, which is separate from general Support. Email them at accounting@smoobu.com. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The invoice number, if it's about a specific invoice.
• A short description of what you expected and what actually happened.

The reply target is 5 working days.