Offer extras and upsells to your guests

You can sell breakfast, parking, a pet fee, or any other add-on alongside the stay. In Smoobu these are Additional Items: you create each item once, and it can appear in two places, at booking time on your Booking Engine and after booking as a bookable extra in the guest's Guest Guide.

Before you start

Have these in place first:

• Your Booking Engine is set up: .
• You know which payment methods your guests use: .

One item list, two places guests see it

There is no separate extras catalog for the Guest Guide. The same Additional Items list feeds both surfaces: optional items show as add-ons in the booking flow and as bookable extras in the Guest Guide after booking. Items set to Required field are charged automatically on every Booking Engine booking and do not appear in the Guest Guide. Each item also has its own visibility setting, so you control per item where it is offered.

Steps

1. Open Configuration > Booking Engine. The Accommodation settings tab opens.
2. Click the + next to Additional Items.
3. Enter a Name your guests will understand, for example "Breakfast" or "Parking space".
4. Under Accommodations, select the properties that offer this item.
5. Enter the Value and choose whether it is a fixed amount in your currency or a percentage of the booking price. The value is the final price the guest pays, tax included.
6. In Tax %, enter the tax share of that price. This field is for your invoices; it does not add tax on top of the value.
7. Choose the calculation basis: per booking, per person, per night, or per person and night. A pet fee is typically per booking; breakfast is typically per person and night.
8. Choose Required field or Optional. A required item is added to every booking of the selected properties automatically; an optional item is offered to the guest as a choice.
9. Set the max. quantity a guest can add.
10. Under the visibility setting, choose where the item is offered: All, Booking System (the booking flow on your website), or Guest Guide (as an extra after booking).
11. Click Save.

Check it worked

Open the Booking Engine Preview (top right of the Booking Engine page) and search dates on one of the selected properties: optional items appear for the guest to add, and required items are already included in the total. To see the whole flow end to end, make a booking yourself: . After a booking exists, its Guest Guide lists the optional extras as bookable tiles.

Common problems

Guests can't pay for a Guest Guide extra with PayPal

PayPal is not available for purchases made in the Guest Guide. Extras bought there can be paid through Stripe (credit card) or by invoice only, even when PayPal is active on your Booking Engine. If you want guests to pay extras by card after booking, connect Stripe.

My guest got no confirmation email after buying an extra

That is how it currently works: when a guest buys an extra in the Guest Guide, you receive an email and a push notification (with Orders enabled in your notification settings), and the guest only sees a confirmation page in the browser. No automatic email goes to the guest, so send the guest a short message yourself when they need a written confirmation.

An extra priced at 0 doesn't show in the booking's details

Only items with a price appear in a booking's details; an item priced at 0, for example "kids under 2, free", is left out. There is currently no way to display a zero-priced item on the booking. If you use one to count free child guests, the booking's number-of-children field gives you the same information.

The tourist tax is charged for children too

A required per-person item applies to every guest on the booking, children included; the Booking Engine cannot charge a per-person item for adults only. For setting up and managing tourist tax, including options when children are exempt in your region, see .

Related articles

• Sell extras and services through the Guest Guide

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.