You switch your Smoobu subscription plan or billing cycle yourself, from the subscription page in the app. A plan change takes effect at your next renewal, so your current plan keeps running until the end of the period you already paid for.
Before you start
You need this before you switch:
- An active subscription. If you're still on the free trial, you choose your first plan by subscribing; see .
Steps
- Click the profile icon at the top right of Smoobu.
- Click Manage Account.
- Click Subscription management. The plan page opens and shows the available plans, with tabs for the monthly, yearly, and 2-year billing cycles.
- To change your billing cycle, click Review or cancel on your current plan's card and choose Change billing cycle in the Subscription summary window. To switch to a different plan, use that plan's own card. Confirm the change.
Check it worked
The plan page reflects your change. If you switched to a smaller plan, the page shows a banner with the date your current plan will be downgraded, and a Renew button that reverts the change if you change your mind.
When changes are billed
A plan or billing-cycle switch takes effect at your next renewal: until then you keep what you paid for.
Property changes follow one rule: Smoobu bills against the number of properties you have already paid for. Adding a property only costs extra when it raises your total above that already-paid count. When it does, the timing depends on your billing cycle: on the yearly and two-year plans, the new property is charged immediately, prorated for the time left until your next renewal, with your plan's duration discount applied. On the monthly plan, the new property appears on your next monthly invoice.
Removing a property lowers your price at the next renewal, not on the day you delete it. If you delete a property and add another one before that renewal, the replacement costs nothing extra, because your total stays within the count you already paid for.
An extra write-access account (a login for a team member) is billed from the day you add it, prorated until your next renewal, on every plan.
Common problems
I subscribed to a plan or an add-on by accident
If you subscribed to a plan or an add-on by accident, for example the Dynamic Pricing add-on, contact Smoobu's Accounting team, which is separate from general Support (contact details below).
I added a property and was charged immediately
On the yearly and two-year plans this is the normal prorated charge for the remaining term, not a second charge for your whole plan. The invoice covers the new property from the day you added it until your next renewal. It only appears because the added property raised your total above the number of properties you had already paid for.
I removed a property, but my price hasn't changed
Your subscription price adjusts at the next renewal, not on the day you delete the property. Invoices that were already issued stay as they are.
Related articles
Still stuck?
Billing, subscription, invoice, VAT, and cancellation questions go to Smoobu's Accounting team, which is separate from general Support. Email them at accounting@smoobu.com. To get the fastest answer, please include:
- Your Smoobu User ID (in the profile-icon menu, top right).
- The invoice number, if it's about a specific invoice.
- A short description of what you expected and what actually happened.
The reply target is 5 working days.
Comments
3 comments
Hi,
Can you make me an offer for 6 apartments instead of 7 currently ?
Thak you.
Best regards, Yoann.
Le mas de Cink.
Good morning
I have received an email indicating my basic subscription is about to expire .?
I am not on basic subscription! I am on pro at 29 euros per month ?? Please confirm this as an error and I need to do nothing
Thank you
Hi there!
Thanks for reaching out. The email you received about the Basic subscription is linked to another account under an email address that you had associated with your Pro subscription. Rest assured, this does not affect your main Pro account or its services.
If you have any further questions, feel free to let open a ticket :)
Kind regards
Smoobu team
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