What payment methods can I offer?

Your Booking Engine offers guests up to 24 ways to pay: two that need no setup (Invoice and Pay upon arrival), PayPal, and 21 methods that run through Stripe, including credit cards and Apple Pay. You switch each one on or off under Configuration > Booking Engine, on the Booking System Settings tab. These are the ways guests pay you. The payment method Smoobu charges for your own subscription is a different setting: see .

Two methods work without any payment provider

Invoice (Bank Transfer) lets the guest book instantly and pay you afterwards by bank transfer; you collect the payment yourself. Pay upon arrival means the guest pays at the property. No money moves online with either, which also makes them the safe choice for trying out your own booking flow: .

PayPal needs your PayPal account connected first

The PayPal option stays greyed out until you connect your PayPal account to Smoobu: . Once connected, guests pay directly through PayPal at checkout.

Credit cards and 20 more methods run through Stripe

All remaining methods require a Stripe account connected to Smoobu, and their switches stay greyed out until it is: . The Stripe group covers:

• Stripe Connect (Credit Card), the standard card payment
• Apple Pay
• iDEAL
• SEPA Direct Debit
• Bancontact
• EPS
• Przelewy24
• ACH Direct Debit
• Afterpay and Clearpay
• Alipay
• Bacs Direct Debit
• BECS direct debit
• Boleto
• FPX
• GrabPay
• Klarna
• Konbini
• OXXO
• PayNow
• Sofort
• WeChat Pay

The default payment option

Below the payment methods you pick a default: the method pre-selected for guests at checkout. The dropdown only offers methods you have switched on, so connect and enable your methods first, then set the default.

Common questions

Why are most payment methods greyed out?

They are waiting for a provider connection. PayPal unlocks when you connect PayPal; the credit-card option, Apple Pay, and the rest of the Stripe group unlock when you connect Stripe.

Can I offer Giropay?

No. Giropay was discontinued as a payment method and no longer appears in the list.

Can guests use all of these for extras bought after booking?

No. Extras bought in the Guest Guide after booking can be paid through Stripe or by invoice only; PayPal is not available there. See .

How do I take a security deposit?

A deposit is not one of these checkout methods; it is handled separately. Your options are in .

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Still stuck?

If this didn't answer your question, the Smoobu team is happy to help. In Smoobu, open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner for a quick question during business hours.