If Dynamic Pricing holds some nights at a fixed value, or shows a price below the minimum you set, the usual cause is a manual price sitting on those nights. A price added on a night Dynamic Pricing already manages takes priority over the algorithm and bypasses your minimum. Removing it gives the night back to Dynamic Pricing.
First, check
- Open Configuration > Dynamic Pricing > Connection status and confirm the property is enabled with its toggle on, and that its status is not Incomplete data or Insufficient data. If it shows one of those statuses, the property is not being priced yet; see set-up-smoobu-dynamic-pricing.
- If you turned Dynamic Pricing on only a few minutes ago, wait a little. It takes a few minutes to set the correct prices, and you get a notification within Smoobu once it is done.
A night is stuck on a fixed value and never changes
Some nights hold one price while others move day to day. This happens when a manual price is sitting on those specific nights, sometimes on many dates at once, even ones you did not set by hand. A manual price on a night Dynamic Pricing already manages takes priority over the algorithm, so that night stops receiving new dynamic prices.
These overriding prices are not the starting prices you entered before turning Dynamic Pricing on. Dynamic Pricing needs those starting prices to exist, then always replaces them with its own values (see set-up-smoobu-dynamic-pricing), so they never freeze a night. A frozen night points to a price that landed after Dynamic Pricing took over: one you typed later, or one created on many dates without your doing.
Remove the manual price on the affected nights in your rate calendar (in Pricing), then re-enter only the overrides you deliberately want to keep. Once the manual prices are gone, Dynamic Pricing controls those nights again.
A price shows below my minimum
A night shows less than the Minimum price you set in Dynamic Pricing. Dynamic Pricing itself never prices below your minimum, not even on the Conservative setting, so a below-minimum price means a manual price on that night is bypassing the minimum floor.
Remove the manual price on that night in your rate calendar. Once it is gone, Dynamic Pricing takes the night back and keeps it at or above your minimum.
The prices move, but only a little
Prices change across the calendar but the range feels narrow. This usually means your Minimum price is set high relative to what your market supports, so Dynamic Pricing has little room to move below it.
Lower your Minimum price in Configuration > Dynamic Pricing > Accommodation settings to give the algorithm more room, and check that your Maximum price is realistic rather than set close to the minimum.
The base price drifted after disconnecting and reconnecting
After manual edits combined with several disconnect and reconnect cycles, the base price can end up stuck at a value you did not intend. Choosing to restore your original prices when disconnecting does not recover it either, because those saved prices also changed during the cycles. There is no way to reset this yourself.
Contact the Smoobu team with the property and the starting value you want, and they can reset the baseline for you.
Check it's fixed
The affected nights now change from day to day and sit at or above the minimum price you set, matching the other nights Dynamic Pricing already manages.
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Still stuck?
If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:
- Your Smoobu User ID (in the profile-icon menu, top right).
- The property name or ID, if it's about one property.
- The Booking ID, if it's about one booking (Bookings, then View more).
- The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
- A short step-by-step: what you did, what you expected, and what happened.
- Screenshots or a short screen recording of the problem.
- Your browser and operating system, if something looks wrong on screen.
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