How do I connect Wheelhouse to Smoobu?

Wheelhouse is a third-party dynamic-pricing tool that sets your nightly prices based on supply, demand, seasonality, events, and booking pace. You connect it from the Wheelhouse side: complete your property details in Smoobu, create a Wheelhouse account, then click Add Account in your Wheelhouse dashboard and select Smoobu to link the two accounts. Once connected, Wheelhouse sends its prices to Smoobu about once a day, and Smoobu passes them on to your connected channels.

Before you start

You need both of these before you connect:

• A Wheelhouse account. Wheelhouse is a separate product with its own subscription and a free trial. It is geared toward hosts with larger portfolios.
• No other pricing engine connected. Only one pricing tool can manage your Smoobu prices at a time. If you already use Smoobu Dynamic Pricing, PriceLabs, Beyond, or Smartpricing, disconnect it first. See for how the tools relate.

How the connection works

Wheelhouse and Smoobu sync two ways: Wheelhouse sends its prices to Smoobu, and Smoobu sends your bookings and calendar availability back to Wheelhouse. The sync runs about every 24 hours, not in real time, so a change can take up to a day to show. Once connected, Wheelhouse overwrites the prices and minimum stay you set in Smoobu (see for those settings), so from then on you manage your prices in Wheelhouse. Smoobu then sends the prices to all your connected channels.

Steps

1. In Smoobu, fill in the Address, Rooms & Beds, and Amenities for each property you want Wheelhouse to price, under Configuration > Website Builder > Accommodations. Wheelhouse needs these details to price a property, so complete them before you connect.
2. Create a free account on the Wheelhouse website and set up your pricing there.
3. In your Wheelhouse dashboard, click Add Account and select Smoobu.
4. Sign in to your Smoobu account and click Connect on the prompt that appears in Smoobu. Once you set up pricing in Wheelhouse, it sends its prices to Smoobu about once a day, and Smoobu passes them on to your connected channels.

Check it worked

After the next sync, Wheelhouse's prices appear in your rate calendar in Pricing, replacing the prices you had set in Smoobu. Your properties also show as connected in your Wheelhouse dashboard. Because the sync runs about every 24 hours, allow up to a day before checking.

Common problems

My Wheelhouse prices haven't arrived in Smoobu yet

The connection syncs about every 24 hours, and there is no instant update between the two systems. If you just turned on pricing in Wheelhouse, wait for the next sync before checking your rate calendar. If nothing has appeared after a day, check in Wheelhouse that pricing is turned on for that property.

I already use another dynamic-pricing tool

Only one pricing engine can manage your Smoobu prices at a time. Disconnect the tool you use now, then connect Wheelhouse. explains what each tool does and how to switch.

Cleaning fees, extra guest fees, deposits, or photos are missing in Wheelhouse

Wheelhouse doesn't receive extra guest fees, cleaning fees, security deposits, or photos from Smoobu. The sync covers bookings, calendar availability, and prices. Nothing is wrong with your connection: keep managing those fees, deposits, and photos in Smoobu.

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Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.