How do I set up automated Airbnb guest reviews?

Smoobu can review your Airbnb guests for you. With automated reviews switched on, Smoobu posts a 5-star review of the guest two days after checkout, using one of the review templates you selected. You write nothing yourself, and no guest goes unreviewed because you were busy.

Before you start

• Airbnb connected to Smoobu. See How do I connect Airbnb to Smoobu?.
• The setting applies to your whole account. Turning automated reviews on activates them for all your properties at once. There is no per-property switch.

Turn on automated reviews

1. Open Channels and click the gear icon on your Airbnb card to open Additional Settings.
2. Open the Automated Reviews tab.
3. Choose the review templates you want Smoobu to use. The templates are pre-set; you cannot write your own template text.
4. Click Submit.

From now on, Smoobu posts a review for every Airbnb guest two days after their checkout, at midnight. Each review gives 5 stars and uses one of your selected templates.

Skip the automated review for one guest

There is no per-guest opt-out, but you have two ways to keep the automatic 5-star review from going out for a specific booking:

• Write the review yourself first. Open the booking's details, go to the review section, and click Send manual review within two days of checkout. Once you have reviewed the guest manually, the automated review does not fire for that booking. This is the right choice when a stay went badly and 5 stars would be wrong.
• Pause the feature. Disable automated reviews before that guest's checkout day, wait until two days after the checkout, then re-enable. Keep in mind this pauses the automated reviews for all your bookings during that window.

What you cannot change afterwards

Airbnb's own review rules apply to every review, automated or manual:

• Airbnb accepts a host review for 14 days after checkout. After that, the chance to review the guest is gone.
• A review locks when it is published, which happens as soon as both sides have submitted or when the 14-day window closes. After publication, neither side can edit.
• A review submitted from Smoobu cannot be edited in Smoobu, even before it is published on Airbnb. Treat the submit as final.

Check it worked

Two days after a guest's checkout has passed, open that booking's details in Smoobu and check the review section: the posted review shows there.

Common questions

Can the automated review give fewer than 5 stars? No. Automated reviews are always 5 stars. If a guest does not deserve that, send a manual review for that booking before the automated one fires.

Can I personalize the review text? Not for automated reviews; the templates are fixed. For a personal text, use Send manual review on the booking instead.

The review hasn't appeared yet. Automated reviews fire two days after checkout, at midnight. If less time has passed, wait for that moment before treating it as a problem.

Related articles

• How do I connect Airbnb to Smoobu?
• How do I manage my Airbnb listing with Smoobu - Settings, Discounts, Additional fees, Seasonal Rules, Lead time and more

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.