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How do I connect more than one Airbnb account to Smoobu?

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You can connect several Airbnb accounts to a single Smoobu account, up to 30 in total. You add a second (or further) Airbnb account from the same Airbnb card you used for the first one, signing in to each Airbnb account in turn. The key is to make sure your browser is signed in to the right Airbnb account before each connect, so Smoobu links the one you mean.

Before you start

You need these in place before you add another account:

  • Your first Airbnb account already connected. If you have not connected any Airbnb account yet, start with How do I connect Airbnb to Smoobu?.
  • The extra Airbnb account is the listing owner's account, with at least one published listing.
  • Smoobu properties to map the new listings to. Each Airbnb listing connects to one Smoobu property, so create the properties first if they do not exist yet. See How do I connect Airbnb to Smoobu? for the mapping step.
  • Log out of Airbnb in your browser first, or use a private (incognito) window. If you stay signed in to a different Airbnb account, Smoobu connects that one by mistake.

Add another Airbnb account

  1. Log out of any Airbnb session in your browser, or open a private (incognito) window. This is what makes sure the next account is the one that connects.
  2. Open Channels and find your Airbnb card.
  3. Click the pencil icon to go to the edit page, then click Add New Account.
  4. When Airbnb asks you to sign in, sign in with the additional Airbnb account and authorize Smoobu.
  5. Back in Smoobu, map the new account's listings: on each property row, open the Not connected dropdown, pick the matching Airbnb listing, and click Save. If the new listings do not appear, click Reload.
  6. Push your prices once so the newly mapped listings receive them: go to Pricing > Settings > Percentage adjustment > Overwrite Prices.

Repeat these steps for each further Airbnb account, up to the limit of 30.

Check it worked

  • The new account's listings show as mapped on the Airbnb card in Channels.
  • Open Bookings with all status filters on: the new account's existing Airbnb bookings appear with Channel = Airbnb, and the same bookings show on the Calendar on their mapped property rows.

Common problems

"Already connected to another Smoobu user"

An Airbnb listing can be connected to only one Smoobu account at a time, so this listing is still tied to a different Smoobu account. You cannot clear it yourself. The other account has to release it first, or Smoobu Support can help if you can show proof that the property is now yours. See Can I merge two Smoobu accounts or take over another account's listings?.

The wrong account connected, or the new listings do not appear

Your browser was still signed in to a different Airbnb account when you clicked Add New Account. Log out of Airbnb completely (or use a private window), then click Add New Account again and sign in with the account you want. On the mapping list, click Reload to fetch that account's listings.

The Airbnb settings page is slow or will not open

Around 25 to 30 or more connected Airbnb accounts, the Airbnb connection and settings page in Smoobu can become slow or time out, because Smoobu is built mainly for smaller hosts. If you run a very large Airbnb portfolio, the workable setup is to split your accounts across several Smoobu accounts that you switch between (see Switch between your Smoobu accounts). Contact Smoobu Support and they will help you choose the right structure.

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

  • Your Smoobu User ID (in the profile-icon menu, top right).
  • The property name or ID, if it's about one property.
  • The Booking ID, if it's about one booking (Bookings, then View more).
  • The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
  • A short step-by-step: what you did, what you expected, and what happened.
  • Screenshots or a short screen recording of the problem.
  • Your browser and operating system, if something looks wrong on screen.

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