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How do I activate Instant Book on Airbnb?

  • Updated

Instant Book lets guests book your property straight away, without waiting for you to approve each request. With Airbnb connected, you switch it on from inside Smoobu, in your Airbnb card's Additional Settings.

Before you start

You need this in place first:

What changes when you turn it on

  • Bookings come in faster. Guests book without waiting for manual approval, so fewer of them move on to another listing while they wait.
  • Less admin. You stop reviewing and accepting each request one by one.
  • More visibility. Listings with Instant Book on often rank better in Airbnb's search results.
  • A better experience for the guest. Immediate confirmation is what most travellers expect, and it tends to show up in your reviews.

Steps

  1. In Smoobu, open Channels.
  2. On the Airbnb line, click Additional Settings (Gear Icon).
  3. Open the Booking section.
  4. Choose which guests may use Instant Book: Everyone or Experienced guests.
  5. Click Save.

Check it worked

Reopen the Booking section in the Airbnb settings and confirm the guest category you picked is the one shown.

Common problems

Instant Book is on, but guests still cannot book instantly

Airbnb has a second set of guest requirements that works independently of this setting. Open your Airbnb listing's Booking Settings and look for a requirement such as "Require a good track record". If it is on, it keeps blocking instant bookings whatever you chose in Smoobu. Change it on Airbnb; there is nothing to change in Smoobu.

You want to change which guests can book instantly

Reopen the Booking section and change the guest category, then click Save. The setting lives in Smoobu for as long as Airbnb is connected, so change it here rather than on Airbnb.

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

  • Your Smoobu User ID (in the profile-icon menu, top right).
  • The property name or ID, if it's about one property.
  • The Booking ID, if it's about one booking (Bookings, then View more).
  • The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
  • A short step-by-step: what you did, what you expected, and what happened.
  • Screenshots or a short screen recording of the problem.
  • Your browser and operating system, if something looks wrong on screen.

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