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My prices/availability aren't updating on Airbnb

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When a price change never reaches Airbnb, the cause is usually one of two switches: price edits in Smoobu only push after you click Synchronize now, and Airbnb's own Smart Pricing, if it is switched on in your Airbnb account, blocks the prices Smoobu sends. When availability stops updating too, check first that the Airbnb connection itself is still healthy on the Channel Status card. Each check below takes a minute or two.

First, check

Nothing is updating on Airbnb at all

Open Home and look at the Channel Status card. The Airbnb connection runs on a permission you grant on Airbnb's side, and that permission can expire; Channel Status warns you when it has. If Airbnb shows an error or an expired authorization there, re-establish the connection first (How do I connect Airbnb to Smoobu? walks through it). Then open Channels and confirm the affected property is mapped to the right Airbnb listing: an unmapped or wrongly mapped property receives no updates.

Blocked dates in Smoobu stay open on Airbnb

First confirm the block really exists in Smoobu: open the Calendar and check that the booking or blocked period sits on the right property's row for those dates. Then run the two checks above (Channel Status and mapping). If the connection is healthy, the mapping is right, and dates you block in Smoobu still show as available on Airbnb, this can only be fixed by our customer service team. See Still stuck? below to reach them.

You edited prices but didn't click Synchronize now

Price edits in Pricing are saved on the page but only reach your channels when you confirm them with Synchronize now. The button sits on the popup that opens when you edit (for a date-range edit, the Change Range of Dates popup); it is not in the Pricing toolbar. Confirm, wait a few minutes, then reload the page: Smoobu keeps showing the pre-sync value on screen until you reload.

You just connected Airbnb and it shows no prices, or old ones

Connecting and mapping Airbnb does not push your prices by itself. Prices you set before the connection need a one-time manual push: go to Pricing > Settings > Percentage adjustment and click Overwrite Prices. After that one push, day-to-day edits sync the normal way through Synchronize now.

Prices reach your other channels but not Airbnb

If a price change arrives on Booking.com and your other channels but not on Airbnb, check the Smart Pricing setting in your Airbnb account. Smart Pricing is turned off automatically when you connect to Smoobu, but if it has been switched back on since, it blocks the prices Smoobu sends. Turn it off on Airbnb, then push your prices again: edit and click Synchronize now, or run the one-time Overwrite Prices push described above. Once Smart Pricing is off, prices sync in seconds.

Changes you make on Airbnb's own site don't stick

Once Airbnb is connected to a channel manager, Airbnb expects most price management to happen there: change prices in Smoobu's Pricing instead. The Airbnb settings that Smoobu manages for you are also changed in Smoobu; change one of them directly on Airbnb and the next sync overwrites it. Discounts are the exception: a discount set directly on Airbnb is not overwritten. Smoobu imports it and shows it with those settings. To reach them, open Channels, find the Airbnb card, and click the gear icon. To set up Airbnb discounts and promotions from there, see How do I manage my Airbnb listing with Smoobu - Settings, Discounts, Additional fees, Seasonal Rules, Lead time and more. Settings that aren't shown there are still managed on Airbnb directly.

A minimum stay appears on Airbnb that you never set in Smoobu

Seasonal rules you set on Airbnb (for example a seasonal minimum stay) are respected, but they don't appear anywhere in Smoobu's Pricing, so a minimum stay can surface on Airbnb that you never entered in Smoobu. Review and adjust these rules directly in your Airbnb account.

Check it's fixed

Change a price for a test date in Pricing and click Synchronize now: the new price shows on your Airbnb listing within a few minutes. Block a date in your Smoobu calendar and confirm it shows as unavailable on Airbnb shortly after.

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

  • Your Smoobu User ID (in the profile-icon menu, top right).
  • The property name or ID, if it's about one property.
  • The Booking ID, if it's about one booking (Bookings, then View more).
  • The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
  • A short step-by-step: what you did, what you expected, and what happened.
  • Screenshots or a short screen recording of the problem.
  • Your browser and operating system, if something looks wrong on screen.

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