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How do I set up Airbnb discounts and promotions?

  • Updated

Airbnb's discounts and promotions are managed from inside Smoobu, on your Airbnb card's Additional Settings. You can set weekly, monthly, early-bird, last-minute, and mobile-only discounts, plus the New Listing Promotion. A discount set directly on Airbnb is not lost either: Smoobu imports it, and it appears under Additional Settings with the rest.

Before you start

  • Airbnb connected to Smoobu. See How do I connect Airbnb to Smoobu?.
  • Set these in Smoobu, not on Airbnb. For which Airbnb settings Smoobu manages and which stay on Airbnb, see .

Where Airbnb promotions live

Open Channels, open your Airbnb card, and open Additional Settings. The discounts sit across two tabs: the Promotions tab (for example the mobile-only discount) and the Price tab (Default Pricing Rules, for the early-bird, last-minute, weekly and monthly discounts).

Set a mobile-only discount

A mobile-only discount shows a lower price only to guests booking through the Airbnb mobile app; desktop and mobile-web guests still see your standard price.

  1. In Additional Settings, open the Promotions tab.
  2. Click Mobile-only Discount.
  3. Click Create. Airbnb's mobile-only discount is a fixed 10%.

Airbnb shows the reduced price at checkout; whether the original price also appears crossed out depends on the discount (the last-minute discount, for example, does not cross out the price). The mobile-only discount stacks with your other Airbnb promotions.

Set an early-bird discount

An early-bird discount rewards guests who book well ahead: it applies to reservations made 1 to 36 months before arrival.

  1. In Additional Settings, open the Price tab and find Default Pricing Rules.
  2. Open Early Bird Discount.
  3. Enter a value (for example a 10% reduction) and the advance threshold it applies from.

You can add more than one tier, for example a bigger discount the further ahead a guest books. When the discount only covers some nights of a stay, it applies to those nights only.

The other Airbnb discounts

The same Additional Settings hold Airbnb's weekly, monthly, and last-minute discounts, and the New Listing Promotion for a brand-new listing. Set each one there; they all sync to Airbnb from Smoobu. The weekly and monthly discounts are Airbnb's long-stay discounts, covered alongside the other channels in . Airbnb also offers a Highly-Rated Guest Discount (Airbnb's Top-rated Guest Discount) for its Top-rated Guests; see How do I enable the Airbnb Top-rated Guest Discount?. When you run more than one Airbnb promotion, they do not simply add up: for how Airbnb combines them on a single booking, see How do Airbnb discounts and promotions stack?.

Check it worked

Open your Airbnb listing, or preview it, and confirm the discounted price shows for the relevant booking type (for example, on the mobile app for a mobile-only discount). Whether the original price also appears crossed out depends on the discount.

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

  • Your Smoobu User ID (in the profile-icon menu, top right).
  • The property name or ID, if it's about one property.
  • The Booking ID, if it's about one booking (Bookings, then View more).
  • The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
  • A short step-by-step: what you did, what you expected, and what happened.
  • Screenshots or a short screen recording of the problem.
  • Your browser and operating system, if something looks wrong on screen.

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