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How do I set up Booking.com's Non-refundable rate plan?

  • Updated

A non-refundable rate offers guests a lower price in exchange for giving up their free cancellation. You create the rate plan in the Booking.com Extranet, then pick it up in Smoobu so your prices and minimum nights reach it. The safest setup is to derive it from your Standard rate, because Smoobu sends prices to one rate plan only.

Before you start

You need all of these before you start:

  • Booking.com connected to Smoobu, with your properties mapped. See How do I connect Booking.com to Smoobu?.
  • Access to your Booking.com Extranet account. The rate plan itself is created there.
  • A decision on pricing. Either the non-refundable rate derives from your Standard rate at a fixed discount, or you manage its prices separately in the Extranet. Deriving from Standard is what keeps your Smoobu prices flowing to it.

Steps

  1. Log in to your Booking.com Extranet and open your listing.
  2. Go to Rates & Availability > Rate Plans > Add new rate plan.
  3. Next to Non-refundable, click Add rate plan.
  4. Fill in the rate plan settings: whether meals are included, any value adds, and how far in advance guests have to book.
  5. Answer "Want to set a minimum length of stay for this rate plan?". Choose No to manage minimum nights from the Booking.com calendar or with Follow restrictions, which makes the non-refundable plan share minimum nights and other restrictions with another plan. Choose Yes to fix a minimum stay for this plan, for example 3 nights.
  6. Answer "How do you want to manage this rate plan?". Choose Based on one of my current rate plans, select Standard as the base rate, and enter your discount, for example 10%. This is the option to pick if you run more than one rate plan. Choose Set it up as a new rate plan only if you want to manage this plan's prices on their own.
  7. Click Review, then Activate Rate Plan.
  8. In Smoobu, open Channels and open the Booking.com card's Additional Settings (Gear Icon). Select a rate plan next to each property and click Save. If your non-refundable rate derives from another plan, select Standard Rate in the room rate and rate plan dropdown.
  9. Open Pricing in Smoobu and set your prices and minimum nights. You can also apply a markup or a percentage adjustment here.

What guests see

During the booking process on Booking.com, guests see both rates side by side: your Standard rate, labelled Fully Refundable, and the lower Non-refundable rate. They pick one at booking.

Check it worked

Open your listing on Booking.com and start a booking. Both the Fully Refundable and the Non-refundable option show, and the prices and minimum nights match what you set on Smoobu's Pricing page.

Common problems

The non-refundable plan shows old prices in the Extranet

Smoobu sends your prices and your minimum stay to one rate plan only, so a plan that does not derive from your Standard rate keeps whatever prices it was given in the Extranet. Set the plan to derive from the Standard rate and it inherits the pushed prices, minimum nights, restrictions and availability from then on. How do I use Smoobu with the Booking.com Extranet? covers this and the other Extranet-side settings.

Bookings on the new rate plan never arrive in Smoobu

Check the plan's label in the Extranet. If it says "You will receive reservations via email", Booking.com has not linked the plan to your connectivity provider, and bookings made on it never reach Smoobu. How do I connect Booking.com to Smoobu? explains how to have Booking.com link the plan.

You want a different price on Booking.com than on your other channels

A rate plan is not the tool for that. A per-channel price difference is set in Smoobu; see Charge a different price on Booking.com, Airbnb, and your website.

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

  • Your Smoobu User ID (in the profile-icon menu, top right).
  • The property name or ID, if it's about one property.
  • The Booking ID, if it's about one booking (Bookings, then View more).
  • The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
  • A short step-by-step: what you did, what you expected, and what happened.
  • Screenshots or a short screen recording of the problem.
  • Your browser and operating system, if something looks wrong on screen.

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