How do I manage my Booking.com listing with Smoobu?

Booking.com splits the work differently from other channels: Smoobu sends your availability and your prices, while a good deal stays in the Booking.com Extranet. This page is the map. It walks the stages in the order most hosts need them and links the article that does each one, so you always know which of the two places to open.

1. Connect Booking.com to Smoobu

Link your property so bookings and availability flow between the two. See How do I connect Booking.com to Smoobu?. If one Booking.com listing stands for several identical units, see Split a Booking.com listing with several rooms into individual listings.

2. Learn which side owns which setting

This is the stage that saves the most time on Booking.com. Smoobu writes your availability and pushes prices and minimum stay to one rate plan; fees, promotions and room status stay in the Extranet. See After connecting, where do I change prices and settings: Smoobu or the channel?.

3. Set your prices and your rate plans

Your prices and minimum stay come from Smoobu's Pricing page and land on your Standard rate. See Set your prices and minimum stay. To set a different price on Booking.com than on your other channels, see Charge a different price on Booking.com, Airbnb, and your website. To sell the same nights on stricter terms for less, see How do I set up Booking.com's Non-refundable rate plan?.

4. Run promotions

Genius, the New Property Deal and Booking.com's other offers are set up in the Extranet. See Set up Booking.com promotions.

5. Decide how guests pay

Booking.com can collect payment from the guest on your behalf. See What is Payments by Booking.com and how do I set it up?. For virtual card payments and the buffer they need, see Buffer days missing after a card or PayPal booking.

6. Keep your property page strong

Booking.com scores your page and tells you what is missing. See How do I improve my Booking.com Property page score?. Your facilities list feeds that score: see How do I update my property's facilities on Booking.com?.

7. Handle messages and reviews

If your links are being stripped out of guest messages, approve them once. See How do I approve links and emails in Booking.com's messaging security settings?. To reply to the reviews guests leave, see How do I respond to guest reviews on Booking.com?.

When something is not right

The Extranet's own warnings, such as "Connections to fix" or "Property is not bookable beyond" a date, are worked through in How do I use Smoobu with the Booking.com Extranet?. If bookings or availability are not moving at all, start with My Booking.com bookings or availability aren't syncing.

Related articles

• How do I connect Booking.com to Smoobu?
• After connecting, where do I change prices and settings: Smoobu or the channel?
• How do I use Smoobu with the Booking.com Extranet?
• My Booking.com bookings or availability aren't syncing

Still stuck?

If this didn't answer your question, the Smoobu team is happy to help. In Smoobu, open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner for a quick question during business hours.