Set up Booking.com promotions

Booking.com promotions, such as the New Property Deal and the Genius programme, are activated in your Booking.com Extranet, not in Smoobu. There is no promotion setting anywhere in Smoobu, and connecting Booking.com through Smoobu doesn't change where you manage them.

Before you start

You need these in place before you can activate a promotion:

• Access to your Booking.com Extranet account. All promotions are managed there.
• For the New Property Deal: your listing has fewer than 3 bookings and is less than 90 days old. That is who can start it.
• For the Genius programme: your listing has at least 3 guest reviews and a review score of at least 7.5. Booking.com can apply extra regional criteria on top.

Genius is a separate programme with its own page in the Extranet

Genius is Booking.com's visibility programme for established listings. When you join, Booking.com automatically applies a standard 10% Genius discount to your cheapest or most popular room type; higher discount tiers and extras are optional. You join in the Booking.com Extranet under Menu > Boost Performance > Genius partner programme. From that same page you can suspend the discount for the dates you choose.

Steps

These steps activate the New Property Deal, the 20% promotion Booking.com offers new listings. If you skipped the promotion screen at the end of the Booking.com connection in Smoobu, nothing is lost; you activate the deal here at any time while your listing is eligible.

1. Log in to the Booking.com Extranet.
2. Open Promotions.
3. Click Choose New Promotion.
4. Next to New Property Deal, click Add promotion.

Check it worked

The New Property Deal shows with your promotions in the Extranet's Promotions area, where you can also deactivate it at any time. Booking.com applies the 20% discount to bookings automatically; there is nothing to enter per date. The promotion ends on its own after 3 bookings or 90 days, whichever comes first.

Common problems

I can't find the promotion settings in Smoobu

There are none for Booking.com. Some channels, such as Airbnb, have promotions you configure inside Smoobu in the channel's Additional Settings; Booking.com promotions are managed entirely in the Booking.com Extranet. Go to Promotions for the New Property Deal, or Menu > Boost Performance for Genius.

My discount doesn't show on Booking.com

Promotions run entirely on Booking.com's side, so this is not something Smoobu can see or change. First check in the Extranet that the promotion is still active; the New Property Deal ends on its own after 3 bookings or 90 days. If it's active but guests don't see the discount, contact Booking.com Partner Support.

Related articles

• Why Booking.com connects per property, but Airbnb once per account

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.