Split a Booking.com listing with several rooms into individual listings

If one listing on Booking.com stands for several identical rooms, Smoobu can't map it, because Smoobu maps one Booking.com listing to exactly one Smoobu property. Splitting the listing into individual listings, one per physical room, fixes the mapping and gives you per-room control of prices and availability. You do the split yourself in the Booking.com Extranet; Booking.com no longer does it for you.

Before you start

You need both of these in place before you split:

• Your Booking.com Extranet login details. All the Booking.com-side steps happen there.
• A Smoobu property for each individual room you're splitting out, under Configuration > Properties, so every new listing has its own Smoobu property to map to.

Why every room needs its own listing

A Booking.com listing with an inventory above 1 (a Rooms to Sell value above 1 in the Extranet calendar) tells Booking.com "I have several of this same room". Smoobu maps one listing to one property, so a listing that sells several identical rooms cannot map cleanly: Smoobu's calendar and pricing don't model room counts, so bookings show up looking like overbookings and you can't control prices or availability per room. After the split, each room is its own listing with an inventory of 1, mapped to its own Smoobu property.

Steps

1. Log into the Booking.com Extranet and go to Property > Room Details.
2. Create one new individual listing for each physical room, with an inventory of 1 each, and fill out the required information for each (description, photos, capacity).
3. Open the original listing and reduce its inventory to 1 or 0.
4. Go to Calendar in the Extranet and set availability to 0 on each new listing for the next 2 years. This stops new bookings landing on the new listings while you reallocate the existing ones.
5. In Smoobu, connect Booking.com using the original Property ID (or Hotel ID), called the Hotel ID in the Booking.com Extranet, not the individual room IDs. The full flow is in . Your existing bookings import with the status Overbooking; this is expected, and the next step resolves it.
6. In Smoobu, filter the Bookings list for overbookings. For each one, click Edit, change the property to the correct individual room, click Save, and then click the circular Book Again button. You find it on the booking's details page; it is not on the Bookings list rows.
7. Once every booking is reassigned to the correct room, reopen the new listings from the Smoobu side rather than editing the Extranet calendar by hand: use Pricing > Settings > Availability settings to overwrite the availability for the new listings, or contact Smoobu Support and ask them to push your availability to Booking.com. Don't modify availability directly in the Booking.com Extranet once the connection is live; your Smoobu calendar is what decides what is bookable. Booking.com's calendar then shows the correct availability for each individual listing, and new bookings land on the correct room from now on.

Check it worked

• Each individual room has its own Booking.com listing, mapped to its own Smoobu property.
• Filtering your Bookings list for overbookings shows none left.
• The Calendar in your Booking.com Extranet shows availability per individual listing that matches your Smoobu calendar.

Common problems

A booking I reassigned still shows as an overbooking

You probably saved without clicking Book Again. Editing the property and saving records the change inside Smoobu only; Book Again re-fires the booking pipeline, including the update to Booking.com's availability, and that's what clears the overbooking state in the sync. Open the booking, check the property is the right room, and click Book Again.

A listing still won't map after the split

Check the Rooms to Sell row in the Extranet under Rates & Availability > Calendar: every listing you want to map needs a value of 1. If Rooms to Sell is 1 everywhere and the listing still won't map, the usual cause is a missing cancellation policy on the rate plan; the fix is in .

Two listings are actually the same physical space

If the same physical room is sold as two listing types on Booking.com (for example a "Single Room" and a "Double Room" that share one room), create both listings, then link their two Smoobu properties with the parent and sub-property structure under Configuration > Properties. A booking on one then automatically blocks the other.

Related articles

• My imported bookings look wrong (Overbooking / 1 guest): did something break?

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.