How do I connect Feratel MeldeClient to Smoobu?

Feratel MeldeClient is Smoobu's integration for Meldeschein (electronic guest registration) in Austrian and German municipalities. This article covers the one-time connection. Once it is done, every booking gets an Update registration form button on its detail page, and filling that form in is covered in How do I create a Meldeschein for a booking?.

Feratel MeldeClient handles guest registration. It is a different product from Feratel Deskline, which connects Feratel as a booking channel. If you came here to add Feratel as a channel, see How do I connect Feratel Deskline to Smoobu? instead.

Before you start

You need these in place before you connect:

• Two IDs from your local tourist office, one per property location:

  • the Firmen-ID (your company or business ID), and
  • the Organisations-ID (your community or organization ID).

  Your tourist office often calls these the Betriebsnummer (the Firmen-ID) and the Gemeindekennzahl (the Organisations-ID). They are the same numbers under different names, and the mismatch trips up many hosts. Contact your tourist office to get both.

• The Country set on each property. In Configuration > Properties, edit each property and set its Country to Austria or Germany. Without a Country, Feratel cannot link the property and the Update registration form button never appears on bookings.

Steps

1. In Smoobu, open the Marketplace, open Feratel MeldeClient, and click Connect.
2. Enter the Firmen-ID and Organisations-ID for each property.
3. Check that each property's Country is set to Austria or Germany under Configuration > Properties.
4. Click Save.

Check it worked

• Confirm each property has its Country set to Austria or Germany.
• Open a booking detail and confirm the Update registration form button appears.
• Filing the registration from there is covered in How do I create a Meldeschein for a booking?.

Common problems

The Update registration form button does not appear on my bookings

The most common cause is a missing Country on the property. In Configuration > Properties, edit the property and set its Country to Austria or Germany. The button appears once Feratel can link the property.

I mixed up the Firmen-ID and the Organisations-ID

The two IDs are not interchangeable, and the connection fails to authenticate if they are swapped. Re-check them with your tourist office. Remember your office may call them the Betriebsnummer and the Gemeindekennzahl.

Related articles

• How do I create a Meldeschein for a booking?
• How do I register my guests in Smoobu?
• Set up online check-in for your guests
• How do I connect Chekin to Smoobu?
• How do I connect Feratel Deskline to Smoobu?

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.