How do I connect Feratel Deskline to Smoobu?

Smoobu links to Feratel Deskline with mapping codes that come from your tourism organization, so bookings made through Feratel Deskline arrive in Smoobu automatically and Smoobu keeps your Feratel Deskline availability up to date. Setting up the connection takes a few minutes in Smoobu once you have the codes.

Feratel Deskline is the booking-channel connection. If you are instead looking to file guest registrations (Meldeschein) with Feratel, see .

Before you start

You need both of these before you connect:

• Your mapping codes for Feratel Deskline. Contact your tourism organization directly at servicecenter@feratel.com, or activate the interface to Smoobu yourself in the Feratel web client. The codes come from the Feratel side, not from Smoobu.
• Your properties created in Smoobu, under Configuration > Properties.

Steps

1. Have your mapping codes ready (see Before you start).
2. In Smoobu, open Channels in the left sidebar and search for Feratel Deskline in the channel list. Click Connect on the card.
3. Enter the code of your accommodation as the Property-ID (Hotel ID) / Feratel ID.
4. Scroll down to Accommodations and click Reload.
5. Map each Smoobu property to the correct mapping code and click Save.
6. Enter bookings that existed before the connection into Smoobu manually. There is no initial import for Feratel Deskline: only bookings made after you connect arrive automatically.
7. Go back to the channel list and click Additional Settings on the Feratel Deskline card.
8. Enter (1) the number of guests included in your standard rate and (2) the price for every extra guest.
9. Select the possible arrival and departure days and click Save.
10. Set your prices for Feratel Deskline in Pricing. See .
11. Push your prices to Feratel Deskline once: go to Pricing > Settings > Percentage adjustment and click Overwrite Prices. Smoobu does not send your prices to Feratel Deskline by itself the first time.

Check it worked

• Bookings made through Feratel Deskline after connecting appear in your Smoobu Bookings list and as booking bars on the Calendar row of the mapped property.
• Block a date in your Smoobu calendar and confirm it becomes unavailable on the Feratel Deskline side.
• After the one-time price push, the prices shown on the Feratel Deskline side match your Smoobu prices.

Common problems

The price push fails with a "no presettings" error

This message means your tourism organization has not yet saved a default rate template on the Feratel side. Smoobu cannot push prices to Feratel Deskline until that template exists. Ask your tourism organization to create it, then run Overwrite Prices again under Pricing > Settings > Percentage adjustment.

Dates further ahead show as unavailable on Feratel Deskline

Smoobu opens two years of availability on Feratel Deskline as standard. There is no setting for this window in your Smoobu account. To open availability up to a different date, contact Smoobu Support, ask them to open availabilities for Feratel Deskline, and name the date you need.

Bookings from before the connection are missing in Smoobu

There is no initial import for Feratel Deskline. Bookings that already existed when you connected must be entered in Smoobu manually. Bookings made through Feratel Deskline after connecting import automatically.

Related articles

• Connect Vrbo, HomeToGo, Expedia, and other channels to Smoobu

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.