How do I read and respond to Airbnb reviews in Smoobu?

Guest reviews from Airbnb sync into each booking's details in Smoobu. From there you read what the guest wrote about your property, post a public reply, and write your own review of the guest, without logging in to Airbnb.

Before you start

You need this in place first:

• Airbnb connected to Smoobu. See How do I connect Airbnb to Smoobu?. Reviews come in through your Airbnb connection.
• A checkout no more than 14 days ago, if you want to review the guest. Airbnb accepts a host review for 14 days after checkout, then the window closes.

Read a review and reply to it

Reviews live on the booking itself:

1. Open Bookings or the Calendar and find the booking.
2. Click the guest's name, then click View more.
3. Scroll down to the review section. Reviews synced from Airbnb show here.
4. To answer the guest's review, click Reply to Review and write your answer. The reply is public and syncs to Airbnb.

Write your own review of the guest

Reviews go both ways in the same place: the review section shows what the guest wrote about you, and it is also where your review of the guest lives. Click Send manual review in the booking's review section to write it. You can send two kinds of feedback:

• A public review with star ratings. Rate the guest in the categories cleanliness, communication, and house rules, with up to 5 stars per category.
• Private feedback. Only the guest sees it; it is not published.

If you use Smoobu's automated Airbnb reviews, sending your own review before the automated one fires stops the automatic 5-star review for that booking. That is the right move when a stay went badly and you want your own words instead. See .

What you cannot change afterwards

Airbnb's review rules apply to everything you send from Smoobu:

• Airbnb accepts your review of the guest for 14 days after checkout. Submit it within that window or you lose the chance to review that guest.
• A review locks when it is published. Publication happens as soon as both sides have submitted, or when the 14-day window closes. Before publication you can edit only on Airbnb, not in Smoobu. After publication, neither side can edit.
• A review submitted from Smoobu cannot be edited in Smoobu, even before it is published on Airbnb. Check your star ratings and text before you send; treat the submit as final.

Check it worked

Replies and reviews you send from Smoobu sync to Airbnb. To confirm, log in to your Airbnb account and open the review for that booking: what you sent from Smoobu shows there.

Common questions

Do I have to reply publicly?

A reply to the guest's review is public. If you want to say something only the guest sees, use the private feedback option when you write your own review of the guest instead.

Related articles

• How do I connect Airbnb to Smoobu?

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.