How do I update my property's facilities on Booking.com?

Your facilities are what put your property into Booking.com's search filters, so a guest looking for a place with a sauna or a terrace only finds you if you have listed it. You set them in the Booking.com Extranet. Smoobu does not sync listing content such as photos, descriptions or facilities, so this is a Booking.com task even while your properties are connected.

Before you start

You need this in place first:

• Access to your Booking.com Extranet account. Facilities are held there, per property.

Steps

1. Log in to your Booking.com Extranet.
2. Under the Property menu, click Facilities & services.
3. Select the facilities and services you offer at your property.
4. Click Save.

For any facility you add, you can also fill in extra details and photos for it, which makes the entry more useful to a guest deciding between two listings.

What you can list

Booking.com offers a wide range of facility categories, including:

• Swimming pools, saunas, hot tubs and jacuzzis
• Gyms and fitness centres
• Restaurants and bars
• Gardens and terraces
• Reception, shuttle and front-desk services
• Kids' clubs and family entertainment
• Safety, security, cleanliness and cleaning services
• Building information and property-type classifications
• Business facilities
• Sustainability initiatives
• Car rental services

If you offer car rental and need to agree the specifics, arrange that with the guest directly rather than through the listing.

Check it worked

Open your property page on Booking.com. The facilities you selected show in the facilities section of the page.

Common problems

The facilities you set in Smoobu did not reach Booking.com

Smoobu does not send listing content to your channels. Photos, descriptions, amenities and facilities stay with each channel and are set there. explains what does and does not travel between Smoobu and your channels.

Your facility names differ from channel to channel

Match the names and descriptions to how you have set them up on your other channels. A guest who compares your listings should not find a sauna on one and nothing on the other.

You cannot find a facility you offer

Booking.com defines the list, and it does not carry everything. Where a facility has no entry, describe it in your property description instead, and contact Booking.com Partner Support if you think it should be on the list.

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Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.