What to do if I have a room ID with availability greater than 1 on Booking.com or Expedia?
Updated
Perhaps you have seen the warning "You have at least one property with an availability greater than 1" when trying to connect Booking.com or Expedia or work with a structure with inventory? In this guide, we’ll explain what this message means and show you how to handle listings with an inventory greater than 1 so you can easily connect them to Smoobu.
Example
Our user below owns 2 (two) identical 4 Bedroom Villas. This is why by default, they have been included in one Room type on Booking.com, showing an inventory of 2 "Rooms to sell".
❌ Room ID with Rooms to sell > 1: not possible to connect ❌
In order to work with Smoobu, each bookable unit must have its own Room ID on Booking or Expedia. That is to say, you should have as many Room IDs on Booking or Expedia as actual bookable units you have for sale.
✔️ Individual Room IDs with 1 Room to sell each: ready to connect ✔️
In case there are two bookable units available in your property (Property ID), you need to make sure to have two different Room IDs, even if they are identical.
Each of the units must have a maximum availability of 1 Room to sell, as shown below.
Room ID 2420719 with 1 Room to Sell
Room ID 2420720 with 1 Room to Sell
How to adjust your structure to work with Smoobu?
This guide applies to both Booking.com and Expedia. You would need to call Booking.com (Local Partner Support) or Expedia Customer Service. Their teams will adjust the structure for you (creating as many Room IDs as bookable units you have) and automatically assign the new codes you need. They do it for all our clients and it takes only 1 minute.
They can certainly do so. In case they say they could not please ask your customer service agent to contact their connectivity team or cc is in your messaging. We have tons of clients doing this every single day.
Comments
4 comments
Booking.com said they could not split the Room codes and new rooms have to be set up from scratch!
Same feedback from Booking.com than Goodwin's above.
Same to me! Booking doesnt allow us to do that. Only if i create new rooms. And that doesnt makes sense.
They can certainly do so. In case they say they could not please ask your customer service agent to contact their connectivity team or cc is in your messaging. We have tons of clients doing this every single day.
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