How do I connect igloohome to Smoobu?

You connect igloohome from iglooconnect, then confirm the link in Smoobu. After that igloohome creates a PIN for each booking and Smoobu sends it to your guest using the [igloohomeLockCode] placeholder. igloohome locks generate their PINs offline, so the lock itself does not need Wi-Fi.

Before you start

You need all of these before you connect:

• An igloohome account, registered with the same email address you use for Smoobu.
• Your locks already paired in the igloohome app. Confirm you can open the lock from the app first.
• The igloohome API subscription. igloohome charges a separate API fee per active device per month, set up under Settings and Configure Stripe Payment in your igloohome account. Without it the connection cannot create PINs.
• A property in Smoobu to link each lock to.

Steps

1. Log in to your igloohome account at connect.igloocompany.co.
2. Open Settings and complete Configure Stripe Payment so the API subscription is active.
3. On the iglooconnect home page, click the Smoobu block.
4. Log in to Smoobu when you are redirected, and confirm that igloohome may access your account.
5. Link each lock to the property it belongs to.
6. In Smoobu, open your automated arrival message and insert the [igloohomeLockCode] placeholder. Copy it from the placeholder panel rather than typing it. The capital L and C matter.

Check it worked

• Your locks appear in Smoobu and each one is linked to a property.
• Preview the guest message on a future booking. The [igloohomeLockCode] placeholder is replaced by a real PIN.

How igloohome sets the code times

igloohome accepts whole hours only, so Smoobu rounds your check-in and check-out times to fit:

• Check-in rounds down. A 14:30 check-in becomes 14:00.
• Check-out rounds up. A 10:30 check-out becomes 11:00.

The practical effect is that the guest's code is valid slightly longer than your stated times, never shorter.

Common problems

No new PIN is created for a date

igloohome allows a maximum of three PIN codes for the same date. Once three exist, it creates no more for that date. Cancellations and test bookings use up this allowance, so if you are testing the setup, use one date range per test and pick a different range for the next test.

A same day booking got no PIN

A booking made after your check-in time has already passed on that day does not get a PIN.

The placeholder shows as text instead of a code

The placeholder is [igloohomeLockCode], with a capital L and a capital C. Older instructions showed it in lower case, which does not work. Copy it from the placeholder panel in the message editor. Door codes aren't showing up in your messages covers the other causes.

PINs are not generated at all

Very old lock firmware cannot generate PINs through the integration. Update the lock in the igloohome app, then try again. If it still does not work, igloohome support can confirm whether the device supports their current API.

Related articles

• Door codes aren't showing up in your messages

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.