How do I connect RemoteLock or a Yale lock to Smoobu?

RemoteLock is a bridge to several lock brands, so you connect the lock through RemoteLock rather than to Smoobu directly. It covers August, HID, Kwikset, Schlage and Yale. If you own a Yale lock, this is the route to use. Yale has no separate connection of its own. Once connected, RemoteLock creates a PIN for each booking and Smoobu sends it with the [remoteLockPin] placeholder.

Before you start

You need all of these before you connect:

• A RemoteLock account with your locks already added.
• API access on that account. RemoteLock switches this on for you. Email their API support team, say that you are a Smoobu customer, and include the email address on your RemoteLock account. Wait for their confirmation before going further.
• A property in Smoobu to link each lock to.

Steps

1. In Smoobu, go to Marketplace, open the Smart Home category and select RemoteLock. Keep this page open. You paste your keys here in step 5.
2. Once RemoteLock confirms your API access, open their developer site at developer.remotelock.com and create a new OAuth application.
3. Fill in the application name and the redirect URL with the following data. Leave the other fields empty.
   • Name: Smoobu
   • Redirect URL: https://login.smoobu.com/
4. Copy the Client ID and the Client Secret straight away and keep them somewhere safe. RemoteLock shows the secret only once.
5. Back on the RemoteLock page in Smoobu, paste in the Client ID and the Client Secret.
6. Link each of your properties to the RemoteLock lock that belongs to it.
7. Open your automated arrival message and insert the [remoteLockPin] placeholder. Copy it from the placeholder panel rather than typing it.

Check it worked

• Your RemoteLock locks appear in Smoobu and each one is linked to a property.
• Preview the guest message on a future booking. The [remoteLockPin] placeholder is replaced by a real PIN.

Common problems

RemoteLock rejects the connection

The most common cause is that API access is not active yet. It is not switched on by default and RemoteLock has to enable it on their side. Check that you have their confirmation before pasting the keys.

I lost the Client Secret

RemoteLock displays the secret only when the application is created. If you no longer have it, create a new OAuth application on their developer site and paste the new Client ID and Client Secret into Smoobu.

The placeholder shows as text instead of a code

The placeholder is [remoteLockPin], with a capital L and a capital P. Copy it from the placeholder panel in the message editor. Door codes aren't showing up in your messages covers the other causes.

My Yale lock does not appear

Yale locks reach Smoobu through RemoteLock, so the lock has to be set up in your RemoteLock account first. If it is missing there, add it in RemoteLock before linking it to a property in Smoobu.

A guest got two different codes for one booking

This is a known issue with bookings from some channels. Send the guest the code that is shown on the booking in Smoobu, and contact Smoobu Support so the case can be added to the report.

Related articles

• Door codes aren't showing up in your messages

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.