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How do I connect Masunt to Smoobu?

  • Updated

Masunt makes steel key vaults, key boxes and safes for handing over a physical key. Masunt sets the connection up for you, so you start by contacting them rather than by clicking anything in Smoobu. Once it is connected, Smoobu sends your guest their arrival and departure codes using the [codelocksArrivalCode] and [codelocksDepartureCode] placeholders.

Before you start

You need both of these before you connect:

  • A Masunt key vault, key box or safe, installed and working.
  • At least one property in Smoobu.

Steps

  1. Contact Masunt and ask them to set up the connection to Smoobu. Their contact details are on the Masunt page in Smoobu, under Marketplace and then the Smart Home category.
  2. Once Masunt confirms the connection, open the Masunt page in Smoobu.
  3. Set the lock type to KL1060C2 for every property, then save. Use the same lock type for all of them.
  4. Open your automated arrival message and insert the [codelocksArrivalCode] placeholder. If you also send a departure message, insert [codelocksDepartureCode] there. Copy both from the placeholder panel rather than typing them.

Check it worked

  • Every property on the Masunt page in Smoobu shows KL1060C2 as its lock type.
  • Preview the guest message on a future booking. The placeholder is replaced by a real code.

Common problems

The placeholder shows as text instead of a code

Masunt uses the [codelocksArrivalCode] and [codelocksDepartureCode] placeholders. The names come from the Codelocks hardware inside the units, so they do not contain the word Masunt. Copy them from the placeholder panel in the message editor. lock-codes-missing-from-messages covers the other causes.

A property has no code

Open the Masunt page in Smoobu and check that the property has KL1060C2 set as its lock type and that the page is saved. Every property needs it, not just the first one.

I cannot find where to connect it myself

There is no self-service connect button for Masunt. The connection is established by Masunt on their side, so contact them first.

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

  • Your Smoobu User ID (in the profile-icon menu, top right).
  • The property name or ID, if it's about one property.
  • The Booking ID, if it's about one booking (Bookings, then View more).
  • The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
  • A short step-by-step: what you did, what you expected, and what happened.
  • Screenshots or a short screen recording of the problem.
  • Your browser and operating system, if something looks wrong on screen.

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