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How do I connect Tedee to Smoobu?

  • Updated

You start the connection in your Tedee account, not in Smoobu. Once the accounts are paired, your Smoobu properties appear in your Tedee account, you pair each one with a lock, and Smoobu sends the guest their PIN using the [tedeePin] placeholder.

Before you start

You need all of these before you connect:

  • A Tedee account with your locks already set up. Check you can open the door from the Tedee app first.
  • A property in Smoobu to pair each lock with.

Steps

  1. Log in to your Tedee account.
  2. Choose Short term rental from the menu on the left, then click Smoobu.
  3. Click Connect. Tedee opens Smoobu.
  4. Log in to your Smoobu account and click Connect to confirm. Tedee and Smoobu are now paired, and your Smoobu properties sync across to your Tedee account.
  5. In Tedee, pair each property with the lock that belongs to it. Click the three dots button on a property, select Edit, and choose the lock from the list.
  6. Set up your code automations in your Tedee account.
  7. In Smoobu, open your automated arrival message and insert the [tedeePin] placeholder. Copy it from the placeholder panel rather than typing it.

Check it worked

  • Every property you want to use shows a paired lock in your Tedee account.
  • Preview the guest message on a future booking. The [tedeePin] placeholder is replaced by a real PIN.

Common problems

My properties did not appear in Tedee

The property list syncs when the accounts are paired. If a property is missing, confirm the pairing finished in step 4, then reopen your Tedee account. A property created in Smoobu after the pairing may take a moment to appear.

A property is paired but the guest got no code

A code is only created for a property that has a lock assigned to it. Open the property in your Tedee account, click the three dots button, select Edit, and check a lock is selected.

The placeholder shows as text instead of a code

The placeholder is [tedeePin], with a capital P. Copy it from the placeholder panel in the message editor. lock-codes-missing-from-messages covers the other causes.

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

  • Your Smoobu User ID (in the profile-icon menu, top right).
  • The property name or ID, if it's about one property.
  • The Booking ID, if it's about one booking (Bookings, then View more).
  • The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
  • A short step-by-step: what you did, what you expected, and what happened.
  • Screenshots or a short screen recording of the problem.
  • Your browser and operating system, if something looks wrong on screen.

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