How do I connect to Smoobu Smart Devices?

Step 1: Open Smart Devices

You can access the portal in two ways. Both options will open the same page:

• Open the Marketplace and select Smart Devices.
• Alternatively, go to Configuration and click Smart Devices.

Step 2: Enable the Smart Devices Portal

The first time you open the portal, you will be asked to enable the feature.

1. Review the feature description on the screen.
2. Read and accept the Terms and Conditions (Annex B).
3. Click Enable.

Step 3: Connect your smart lock account

Once enabled, you will see a prompt to connect your accounts.

1. Click Connect New Account.
2. Select your lock provider from the list.
3. Sign in using your lock provider account credentials.
4. Follow the on-screen instructions to authorize the connection.

After authorization, your locks will automatically sync with Smoobu. This may take a few moments depending on your lock provider.

Step 4: Assign locks to your properties

To generate guest access codes, each lock must be linked to a property.

1. Open the Organize Properties tab in the portal.
2. Select the property you want to connect.
3. Assign the appropriate lock to that property from the drop-down menu.
4. Click Save to confirm your changes.

Repeat these steps for each lock you want to use.

Step 5: Confirm newly added locks

When a new lock is detected, Smoobu will ask you to confirm it before it becomes active. The confirmation window displays the lock name, assigned property, total number of billable locks, and price.

• Click Confirm to keep the lock connected, make it available for guest access, and include it in billing after the free trial.
• Click Decline to remove the lock from the integration and prevent additional charges.

Step 6: Allow shared email and phone across guests

For returning guests, it is necessary to enable this setting so email addresses can be reused for code creation.

1. Navigate to the Settings tab.
2. Scroll down to the Number of access methods to create section.
3. Tick the box next to Allow shared email and phone across guests.
4. Click Save Configuration.

Step 7: Send access codes to guests automatically

Once a lock is connected, Smoobu automatically creates an access code for each booking.

1. Open your automated message template in guest communications.
2. Insert the placeholder [seamAccessCode].
3. Save your template.

When the message is sent, Smoobu automatically replaces the placeholder with the guest's unique access code.