How do I connect Nature House to Smoobu?

Connecting Nature House is a copy-and-paste job: Smoobu shows you an API Key and a Portal ID, and you enter both in your Nature House account. Once linked, your availability and bookings stay in sync between Smoobu and Nature House; prices are not part of this connection.

Before you start

You need both of these before you connect:

• A Nature House account you can log in to, with your listings already on Nature House.
• Your properties created in Smoobu, under Configuration > Properties.

What syncs, and what doesn't

This connection carries availability and bookings between Smoobu and Nature House, in both directions. Prices and minimum stay are not included: nothing you set in Smoobu's Pricing area reaches Nature House, so manage your prices and your minimum-stay rules directly in your Nature House account.

Steps

1. In Smoobu, open Channels in the left sidebar, open the Nature House card, and click Connect. Smoobu then shows you the API Key and the Portal ID you need; leave this tab open.
2. Log in to your Nature House account and go to My Landlord Overview > My Nature Houses > Update Calendar.
3. Click Link calendar and choose Smoobu.
4. Paste the API Key and the Portal ID from the Smoobu card and confirm with Done.
5. For each listing, choose the accommodation and click Connect availability.

Check it worked

This connection runs entirely on Nature House's side, without a confirmation step back to Smoobu. That means Nature House never appears in Smoobu's connected-channels list or on the Channel Status card, and Smoobu cannot tell you whether the connection is active. Look at the data flow instead:

• A booking made on Nature House appears in your Smoobu Bookings list with Nature House as the channel, and as a booking bar on your Calendar.
• Block a date in your Smoobu calendar and check that the date becomes unavailable on Nature House.

If neither happens, contact Nature House and ask them to check the connection; they manage it.

Common problems

Nature House isn't shown as connected in Smoobu

This is normal for this channel and not a failure. The connection runs on Nature House's side without a verification handshake, so Smoobu has nothing to display on the Channel Status card or in the connected-channels list. Judge the connection by whether bookings arrive in Smoobu and whether blocked dates reach Nature House.

My Smoobu prices don't show up on Nature House

Price synchronization is not part of this connection, and neither is the minimum stay. Smoobu does not send either to Nature House, so set both directly in your Nature House account.

Bookings from before I connected are missing in Smoobu

There is no initial import for this channel. Enter bookings you received before connecting in Smoobu manually; only bookings made after the connection transfer automatically.

The connection stopped working or availability isn't updating

The integration is built and managed by Nature House, so connection issues are fixed on their side. Contact Nature House support directly and ask them to check the link between your Nature House account and Smoobu.

Related articles

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Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.