How do I connect Traum-Ferienwohnungen to Smoobu?

You connect Traum-Ferienwohnungen by activating the Client API on your Traum-Ferienwohnungen profile, entering your customer ID in Smoobu, and confirming the connection by email. Once live, the connection syncs your prices and your calendar, and new bookings from Traum-Ferienwohnungen arrive in Smoobu automatically.

Before you start

You need all of these before you connect:

• Your listing is live and approved on Traum-Ferienwohnungen.
• Your Traum-Ferienwohnungen customer ID. Smoobu asks for the customer ID of your account, not the property ID of a listing. Entering a property ID is a frequent mix-up that stops the connection.
• The 24h option turned off on Traum-Ferienwohnungen.
• Any old Smoobu iCal links deleted on Traum-Ferienwohnungen, so they don't keep syncing your calendar alongside the new connection.
• Your properties created in Smoobu, under Configuration > Properties.

What syncs, and what you keep maintaining on Traum-Ferienwohnungen

The connection syncs prices and the calendar. You set the minimum length of stay in Smoobu, and you can still change the base price manually in the Smoobu calendar. The connection does not carry price supplements per person or per night. Descriptions, images, amenities, and extra costs such as pet fees or final cleaning do not sync either: maintain those in your Traum-Ferienwohnungen customer area.

Steps

1. Activate the Client API connection on your Traum-Ferienwohnungen account. You find it in your profile under My data on Traum-Ferienwohnungen. Check the box at the bottom and save.
2. Delete any old Smoobu calendar (iCal) links from your Traum-Ferienwohnungen account, so the old link and the new connection don't sync the same calendar twice.
3. Turn off the 24h option on Traum-Ferienwohnungen.
4. In Smoobu, open Channels in the left sidebar and search for Traum-Ferienwohnungen.de in the channel list. Click Connect on the card.
5. Enter your Traum-Ferienwohnungen customer ID (not a property ID) in the connection form.
6. Wait for the confirmation email from Traum-Ferienwohnungen and accept the connection in it. This can take up to a few hours.
7. Back in Smoobu, click Reload.
8. Map each Smoobu property to its Traum-Ferienwohnungen listing and click Save.
9. Enter bookings that existed before the connection into Smoobu manually. There is no initial import for Traum-Ferienwohnungen: bookings made after you connect arrive automatically.

Check it worked

• Bookings made through Traum-Ferienwohnungen after connecting appear in your Smoobu Bookings list and as booking bars on the Calendar row of the mapped property.
• Block a date in your Smoobu calendar and confirm it becomes unavailable on Traum-Ferienwohnungen.

Common problems

Dates are blocked twice or the calendar looks doubled

An old Smoobu iCal link that is still active on Traum-Ferienwohnungen syncs the same calendar alongside the new connection. Delete the old Smoobu calendar links in your Traum-Ferienwohnungen account and keep only this connection.

My listings don't show up for mapping

The mapping list fills after Traum-Ferienwohnungen confirms the connection. Check your inbox for the confirmation email from Traum-Ferienwohnungen, accept the connection in it, then click Reload in Smoobu and try the mapping again.

Prices I set by hand in Smoobu keep changing back

This affects hosts who use a rate-management (dynamic pricing) tool alongside Smoobu: values set manually in the Smoobu calendar are overwritten at each price synchronization. Choose one way to manage prices. Either let Smoobu and your pricing tool manage them, or turn off price synchronization to Traum-Ferienwohnungen.

Photos, descriptions, or extra costs don't update on Traum-Ferienwohnungen

Content and extra costs are not part of the synchronization. Maintain descriptions, images, amenities, and extra costs such as pet fees or final cleaning in your Traum-Ferienwohnungen customer area.

Bookings from before the connection are missing in Smoobu

There is no initial import for Traum-Ferienwohnungen. Bookings that already existed when you connected must be entered in Smoobu manually. Bookings made through the channel after connecting import automatically.

Related articles

• Connect Vrbo, HomeToGo, Expedia, and other channels to Smoobu

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.