How do I connect Tomas, Lohospo, Bauernhofurlaub.de and Landsichten to Smoobu?

Tomas, Lohospo, Bauernhofurlaub.de and Landsichten are four channels that connect to Smoobu the same way. The connection starts on the channel's side: you ask the channel for the connection, the interface is activated, and then you enter two IDs in Smoobu and map your properties.

Before you start

You need both of these before you connect:

• A listing with the channel you want to connect (Tomas, Lohospo, Bauernhofurlaub.de or Landsichten).
• Your properties created in Smoobu, under Configuration > Properties.

Each channel has its own connect card

All four channels appear as separate cards on Smoobu's Channels page, each with the same connect form: a field labelled "Property ID (Hotel ID)" and a field labelled "Terminal ID". Connect each channel through its own card. If you list on more than one of them, run the steps once per channel. If you have more than one Hotel ID with the same channel, that channel's card takes several Property ID (Hotel ID) and Terminal ID pairs, so you can add them all on the one card by clicking the + button next to the Terminal ID field.

Steps

1. Contact the channel and ask for the connection with Smoobu. Provide the name of your listing on the channel and your property address(es). Smoobu and the channel activate the interface together; you can't start the connection from Smoobu alone. The channel sends you your Property ID (Hotel ID) and Terminal ID directly, in a file, once the interface is activated.
2. Once the interface is activated, open Channels in Smoobu's left sidebar and click Connect on the channel's card (Tomas, Lohospo, Bauernhofurlaub.de or Landsichten).
3. Enter your Hotel ID in the field labelled "Property ID (Hotel ID)" and your Terminal ID in the "Terminal ID" field, then click Save.
4. Scroll to Accommodations and click Reload.
5. Map each Smoobu property to your listing on the channel in the mapping rows below the form, then click Save.
6. To activate price sync, go back to Channels and find Tomas, then open the channel's additional settings by clicking the gear icon on the Tomas card.
7. Turn on the Enable Price Sync toggle.
8. Optionally, enter a percentage mark-up.

Check it worked

• The mapping rows show your mapped accommodations instead of Not connected.
• New bookings made on the channel appear in your Smoobu Bookings list with that channel shown.

Common problems

Bookings from before the connection are missing

There is no initial import for these channels. Bookings you received before connecting must be entered in Smoobu manually; new bookings arrive automatically from the moment the connection is live.

My prices aren't reaching the channel

Price synchronization for these channels is still in a beta phase and has its own separate activation; it does not start with the connection itself. Until it is activated, manage your prices on the channel's side.

Related articles

• Connect Vrbo, HomeToGo, Expedia, and other channels to Smoobu

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.