How do I connect Agoda to Smoobu?

The Agoda connection starts on Agoda's side: you select Smoobu as your connectivity partner there, Agoda activates the connection manually, and you finish in Smoobu by entering your Hotel ID and mapping your properties. The Agoda-side activation can take a few hours, so plan the connection in two sittings.

Before you start

You need all of these in place before you connect:

• A live Agoda listing. Smoobu links to existing listings; it does not create new ones.
• One bookable unit per listing. Each Agoda listing you connect must stand for exactly one bookable unit. A listing that represents several identical rooms has to be split into individual listings on Agoda's side before you connect, the same rule as on Booking.com and Expedia.
• Your Agoda Hotel ID, the ID number of your listing on Agoda.
• Your properties created in Smoobu, under Configuration > Properties.

Availability settings stay on Agoda's side

Once connected, your bookings and blocked periods sync between Smoobu and Agoda. What Agoda doesn't get is Smoobu's self-managed availability surface: the Availability settings page under Pricing > Settings covers only some channels, and Agoda is not one of them. Manage Agoda's own availability controls on Agoda's side.

Steps

1. In Smoobu, open Channels in the left sidebar. On the Agoda card, click Connect.
2. On Agoda's side, select Smoobu as your connectivity partner.
3. Wait for Agoda to activate the connection. Agoda emails you once they have activated it manually; this can take a few hours and depends solely on Agoda's support timings.
4. Back in Smoobu, enter your Agoda Hotel ID and click Save.
5. Map each Smoobu property to its Agoda listing. Click Reload if your listings aren't showing yet, then click Save.
6. Open the Agoda card's Additional Settings (the gear icon on the connected card). If prices are not syncing correctly, check that these four settings match your Agoda listing: the currency, the number of guests included in the base price, the additional price per extra guest, and the maximum number of guests.

Check it worked

• The Agoda card on the Channels page shows a Connected badge.
• Your existing Agoda bookings appear in your Smoobu Bookings list: Agoda imports them when the connection goes live. Compare the list against your Agoda calendar; if any booking is missing, contact Smoobu Support rather than re-entering it yourself, so the dates don't end up double-blocked.
• A new booking made on Agoda appears in your Smoobu Bookings list with Agoda as the channel, and as a booking bar on your Calendar on the mapped property's row.
• Block a date in your Smoobu calendar. The date shows as unavailable on your Agoda listing shortly after.

Common problems

I can't map my properties yet

Mapping only works after Agoda has activated the connection, which Agoda does manually. Wait for Agoda's confirmation email; the activation can take a few hours and depends solely on Agoda's support timings. Once the email arrives, click Reload in Smoobu. If nothing arrives, follow up with Agoda; the activation step is entirely on their side.

My calendar shows as closed on Agoda even though Smoobu says it's open

The open or closed status of your Agoda listing lives in Agoda's own extranet (YCS) and only you can change it there; Smoobu's sync cannot open a closed listing. Even Agoda's support sometimes mistakes this for a sync problem. In Agoda YCS, select a date range of up to one year, choose Open, and click Update. Repeat for later years if needed. You can also ask Smoobu Support for an availability push, so your Smoobu availability is sent to Agoda again in one go. This is the same pattern as Booking.com: the portal itself controls whether the listing is open for sale.

My Agoda prices are wrong or not updating

Check the four price settings in the Agoda card's Additional Settings (gear icon): the currency, the number of guests included in the base price, the additional price per extra guest, and the maximum number of guests. Check they match your Agoda listing. Correct any mismatch, then push your prices again from Pricing > Settings > Percentage adjustment with Overwrite Prices.

Related articles

• Connect Vrbo, HomeToGo, Expedia, and other channels to Smoobu

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.