How do I connect HRS Destination Solutions to Smoobu?

You connect HRS Destination Solutions with three access details and a property mapping; in Smoobu's channel list the card is called HRS Destination / ImWeb. The connection keeps your calendar and bookings in sync. Prices are not part of it: you keep managing prices directly in HRS Destination Solutions. (This is not HRS.de, the hotel booking service, which does not connect to Smoobu.)

Before you start

You need both of these before you connect:

• Your HRS Destination Solutions access details: your companyCode, your login, and your password.
• Your properties created in Smoobu, under Configuration > Properties.

Calendar and bookings sync, prices do not

The connection syncs your calendar and your bookings: bookings made through HRS Destination Solutions arrive in Smoobu, and Smoobu keeps your availability up to date on the channel. Price synchronization is not available for this channel. Set and update your prices directly in your HRS Destination Solutions account; price changes you make in Smoobu do not reach HRS Destination Solutions.

Which HRS account type do you have?

HRS distinguishes two account types, and the way you start differs:

• Filial account: you can enter your access data in Smoobu directly and connect right away.
• Smart account: contact HRS Destination Solutions first and ask them to activate the channel-manager connection for your account; connect in Smoobu after their confirmation.

You can connect up to three HRS Destination Solutions accounts to one Smoobu account. If you're not sure which account type you have, ask your HRS Destination Solutions contact.

Steps

1. In Smoobu, open Channels in the left sidebar and search for HRS Destination / ImWeb in the channel list. Click Connect on the card.
2. Enter your access details in the three fields: companyCode, Login, and Password.
3. Click Save.
4. In the Accommodations section below the form, click Reload so your HRS Destination Solutions accommodations load.
5. Map each Smoobu property to the matching accommodation and click Save.
6. Enter bookings that existed before the connection into Smoobu manually. There is no initial import for HRS Destination Solutions: bookings made after you connect arrive automatically.

Check it worked

• Bookings made through HRS Destination Solutions after connecting appear in your Smoobu Bookings list and as booking bars on the Calendar row of the mapped property.
• Block a date in your Smoobu calendar and confirm it becomes unavailable on the HRS Destination Solutions side.

Common problems

I can't find the channel in Smoobu's list

The card is named HRS Destination / ImWeb, so search for "HRS" on the Channels page. Note that HRS.de, the hotel booking service, is a different offer and does not connect to Smoobu. This connection is for vacation-rental inventory managed in HRS Destination Solutions.

My prices on HRS Destination Solutions don't match Smoobu

Prices are not synchronized for this channel, so price changes made in Smoobu never arrive there. Update your prices directly in your HRS Destination Solutions account. Availability and bookings continue to sync normally.

Bookings from before the connection are missing in Smoobu

There is no initial import for HRS Destination Solutions. Bookings that already existed when you connected must be entered in Smoobu manually. Bookings made through the channel after connecting import automatically.

Related articles

• Connect Vrbo, HomeToGo, Expedia, and other channels to Smoobu

Still stuck?

If these steps didn't fix it, contact the Smoobu team: open the Help menu to open a ticket or book a call slot, or use the chat bubble in the bottom-right corner. To get the fastest answer, please include:

• Your Smoobu User ID (in the profile-icon menu, top right).
• The property name or ID, if it's about one property.
• The Booking ID, if it's about one booking (Bookings, then View more).
• The channel name, if it's about channel sync (Booking.com, Airbnb, Vrbo, and so on).
• A short step-by-step: what you did, what you expected, and what happened.
• Screenshots or a short screen recording of the problem.
• Your browser and operating system, if something looks wrong on screen.